M-Files Corporation, a provider of solutions that dramatically improve how enterprises manage documents and other information, announced today that the company was named the winner of a Bronze Stevie®... View More
Xpertdoc Technologies Inc., a Montreal-based company providing award-winning document output and customer communications solutions, is pleased to announce a partnership agreement with OneShield, Inc.,... View More
There has been a lot of talk about automating the classification of documents and records. Most of the focus is on the accuracy of classification and eliminating errors. Less often, there is a discussion... View More
Cabinet Document Management Solutions (Cabinet), a leading provider of electronic document management software and workflow software for small and medium-sized businesses, has announced its Cabinet SAFE... View More
M-Files Corporation, a provider of solutions that dramatically improve how enterprises manage documents and other information, today announced the company has been included by Gartner, Inc. in the 2014... View More
Would you characterize yourself as a mobile worker? It is a question that you likely would not have considered just a few short years ago. Historically, the mobile worker was defined based on specific... View More
We have all been there. The current content management system (CMS) doesn’t seem to be doing the job anymore. People are unhappy, and there doesn’t seem to be any further productivity to be... View More
In the last issue of DOCUMENT, we focused on some macro trends in the transactional market in North America based on in-depth surveys we recently conducted with large third-party transactional operations... View More
If you’re sticking to your in-house print shop production model, the cost impacts may be providing your competitors a significant advantage. In the face of declining print volumes, the fixed costs... View More
| #1 TOP READ — Software as a service (SaaS), the advancement of scanning and printing capabilities and even mobile technologies are playing a vital role in the evolution of the document outsourcing... View More
Cabinet Document Management Solutions, a leading provider of electronic document management software and workflow software for small and medium-sized businesses, today announced the release of a new version... View More
Compart has formed an alliance with Bell and Howell that lets high-volume mailers employ dynamic multi-channel document management capabilities and take advantage of the fast growing mobile market. Consumers... View More
Crawford Technologies announced today it will be showcasing and demonstrating its newest document delivery solutions at Document Strategy Forum in Greenwich, CT from May 13-15, 2014. Attendees who visit... View More
Consider this: Americans will receive more than 24 billion household bills and statements this year and make 15 billion household bill payments. InfoTrends research, including our “State of the Customer... View More
A lot has been written about how mail and electronic delivery can work together. A good example of this is mailing a customer an abbreviated catalog to entice the reader to go online to view the full product... View More
Recently, Striata, a global customer communications specialist in secure document delivery, electronic communications and e-marketing solutions, reported on the impact of e-billing on recurring payments... View More
Electronic billing makes so much sense. Yet, two market traits surprise me: 1. 80% of all electronic payments start out as a paper invoice. 2. Businesses continue to apply the same strategies hoping to... View More
Many of the large insurance and financial services firms send as much as 100 million pieces of billing and statement mail each year. All are trying to reduce their print and mail expense budgets by going... View More
It’s 2014, so why are digital document delivery and paperless adoption still thorny problems that seem like they should have been solved years ago? In a world where consumers adopt compelling new... View More
GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM) and output management, released a report via the Novarica Research Partners Program, indicating that... View More
IDP, an AI-powered technology that reads documents and extracts meaning, has quickly become the advanced successor to traditional document extraction tools such as OCR
As technology accelerates and customers adopt their own AI assistants, the old model of static, one-way communication is starting to look a lot like sending a fax in the age of TikTok
The customer communications market has evolved over the past three decades. Today’s customers expect instant, personalized and seamless experiences across all channels. Artificial intelligence (AI
Mergers and acquisitions have been the cornerstone of business growth for many industries over the past decade. Considered one of the fastest ways to grow business, increase a talent pool and improve
The key question millennials are asking about their relation with their banks is this: Does my bank know me? In other words, is it addressing all my wants and needs as well as providing service so per
