Matt Swain

Mr. Swain is a director for InfoTrends, a worldwide market research and strategic consulting firm for the digital imaging and document solutions industry. He is responsible for driving global research and consulting initiatives in the customer communications and document outsourcing markets. As a result of his extensive research and ongoing coverage, Mr. Swain brings valuable market perspective to his clients. He is also a frequent speaker at industry events worldwide. Mr. Swain received a Bachelor of Science in Imaging and Photographic Technology, as well as a Master of Science in Print Media from the Rochester Institute of Technology.


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August 2015
The Paperless Push: Setting Realistic Expectations
BY Matt Swain
Aug. 31 2015
| #6 TOP READ — The Postal Service delivered around 14 billion bills to Americans last year, representing more than 75% of all household bills sent (the rest were delivered electronically). Conversely,...
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FEATURES
Fast-Evolving Tactics for Customer Communications, Outsourcing and Bill Payment Adoption
BY Matt Swain
Dec. 16 2014
Consider this: Americans will receive more than 24 billion household bills and statements this year and make 15 billion household bill payments. InfoTrends research, including our “State of the Customer...
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FEATURES
More Is Better: Transactional Communication Is Still a Mixed Bag
BY Matt Swain
July 11 2013
Shifts in consumer behaviors, business policies, technologies and services have driven sustained changes within the presentment and payment markets in the United States. This can be seen in the strong...
InfoTrends
FEATURES
Playing It Close to the Vest: Weighing Your Document Process Outsourcing Options
BY Matt Swain
Aug. 27 2012
It's that time of year again—where line-of-business managers and company executives begin to lay out their business plans for the following year. While there has always been pressure to identify...
FEATURES
Document Outsourcing Market Shows Promise in a Recovering Economy
BY Matt Swain
April 22 2010
InfoTrends' 2008-2013 forecast for the US document outsourcing market continues to bring perspective to the ever-evolving market space. The full report included actual and forecasted revenues across the...
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    Unlocking the Future of Work
    By Bryant Duhon
    In today's fast-paced world, organizations face increasing pressure to optimize productivity and streamline operations. The introduction of Microsoft Copilot represents a quantum leap forward in enterprise productivity, offering a powerful tool that integrates...
  • Are Your CCM Systems Costing You More Than You Know?
    By Avi Greenfield
    In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience. Unfortunately, many organizations are bogged down
  • Managing the Transactional Shift
    By Andy Young
    In the transactional print world, there is a change happening, but nobody is talking about it
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    It’s Time to Revolutionize Your Customer Communications with AI
    By Jesse Lujan
    Clear, branded, engaging, and 100% accurate—these are the hallmarks of effective customer communications. Yet, for many organizations, creating them at scale remains a challenge
  • Managing the Transactional Shift
    By Andy Young
    In the transactional print world, there is a change happening, but nobody is talking about it