Matt Swain

Mr. Swain is a director for InfoTrends, a worldwide market research and strategic consulting firm for the digital imaging and document solutions industry. He is responsible for driving global research and consulting initiatives in the customer communications and document outsourcing markets. As a result of his extensive research and ongoing coverage, Mr. Swain brings valuable market perspective to his clients. He is also a frequent speaker at industry events worldwide. Mr. Swain received a Bachelor of Science in Imaging and Photographic Technology, as well as a Master of Science in Print Media from the Rochester Institute of Technology.

Aug. 31 2015
| #6 TOP READ — The Postal Service delivered around 14 billion bills to Americans last year, representing more than 75% of all household bills sent (the rest were delivered electronically). Conversely,...
Dec. 16 2014
Consider this: Americans will receive more than 24 billion household bills and statements this year and make 15 billion household bill payments. InfoTrends research, including our “State of the Customer...
July 11 2013
Shifts in consumer behaviors, business policies, technologies and services have driven sustained changes within the presentment and payment markets in the United States. This can be seen in the strong...
Aug. 27 2012
It's that time of year again—where line-of-business managers and company executives begin to lay out their business plans for the following year. While there has always been pressure to identify...
April 22 2010
InfoTrends' 2008-2013 forecast for the US document outsourcing market continues to bring perspective to the ever-evolving market space. The full report included actual and forecasted revenues across the...
The convergence of artificial intelligence (AI) and machine learning technology with customer communications management (CCM) systems has reached a decisive tipping point