Matt Swain

Mr. Swain is a director for InfoTrends, a worldwide market research and strategic consulting firm for the digital imaging and document solutions industry. He is responsible for driving global research and consulting initiatives in the customer communications and document outsourcing markets. As a result of his extensive research and ongoing coverage, Mr. Swain brings valuable market perspective to his clients. He is also a frequent speaker at industry events worldwide. Mr. Swain received a Bachelor of Science in Imaging and Photographic Technology, as well as a Master of Science in Print Media from the Rochester Institute of Technology.


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August 2015
The Paperless Push: Setting Realistic Expectations
BY Matt Swain
Aug. 31 2015
| #6 TOP READ — The Postal Service delivered around 14 billion bills to Americans last year, representing more than 75% of all household bills sent (the rest were delivered electronically). Conversely,...
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FEATURES
Fast-Evolving Tactics for Customer Communications, Outsourcing and Bill Payment Adoption
BY Matt Swain
Dec. 16 2014
Consider this: Americans will receive more than 24 billion household bills and statements this year and make 15 billion household bill payments. InfoTrends research, including our “State of the Customer...
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FEATURES
More Is Better: Transactional Communication Is Still a Mixed Bag
BY Matt Swain
July 11 2013
Shifts in consumer behaviors, business policies, technologies and services have driven sustained changes within the presentment and payment markets in the United States. This can be seen in the strong...
InfoTrends
FEATURES
Playing It Close to the Vest: Weighing Your Document Process Outsourcing Options
BY Matt Swain
Aug. 27 2012
It's that time of year again—where line-of-business managers and company executives begin to lay out their business plans for the following year. While there has always been pressure to identify...
FEATURES
Document Outsourcing Market Shows Promise in a Recovering Economy
BY Matt Swain
April 22 2010
InfoTrends' 2008-2013 forecast for the US document outsourcing market continues to bring perspective to the ever-evolving market space. The full report included actual and forecasted revenues across the...
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    Hybrid Test Data Strategies
    By Jennifer Raml
    Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
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    Forms That Fuel Growth
    By Andrew Stevens
    Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
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    The Agent Is the Interface: How Agentic AI Is Rewriting the Rules of CCM
    By OSG
    2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners
  • The Next Architectural Leap in Document AI
    By Andrew Bird
    The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
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    The Essential Role of Welcome Kits in Member Enrollment and Retention
    By Jason Pothen
    Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied