Laurence Hart

Mr. Hart is a proven leader in content and information management, with nearly two decades of experience solving the challenges organizations face as they implement and deploy information solutions. He is a respected voice in the industry, contributing to multiple publications and speaking regularly on the future of content and information management.


Formerly the content management strategist at Alfresco, he worked with organizations to help them evaluate their strategy as it relates to their content management efforts. Prior to joining Alfresco, Mr. Hart was the chief information officer of AIIM. Additionally, before becoming a CIO, he spent nearly two decades as a consultant helping organizations develop and implement their information and content management strategies.


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Jan. 20 2015
I have been working in this industry for 20 years. When I crossed that threshold last year, I had a small cry. Okay, maybe not a cry, but I was upset. Here we are in 2015, and we are still trying to get...
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Nov. 25 2014
It is almost my least favorite time of the year—holiday shopping. If there is a period of time that brings out the worst in people and companies, it is the rush to either buy or sell that "perfect"...
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Nov. 3 2014
We have all been there. The current content management system (CMS) doesn’t seem to be doing the job anymore. People are unhappy, and there doesn’t seem to be any further productivity to be...
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Sept. 25 2014
The Cloud. It is everywhere you turn. Vendors that stand to profit by it tell you to embrace it. Vendors that stand to lose market share to it tell you to fear it. At two conferences this month, I heard...
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Aug. 26 2014
There has been a lot of talk about automating the classification of documents and records. Most of the focus is on the accuracy of classification and eliminating errors. Less often, there is a discussion...
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July 22 2014
There is a lot of talk these days about information governance. There are discussions over the scope, goals and if it is even a real thing. There is not enough discussion around how to do it well. Everyone...
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June 23 2014
Years ago, there was a serious effort to bring customer communications management (CCM) into the broader enterprise content management (ECM) fold. While CCM stood for component content management back...
  • In the transactional print world, there is a change happening, but nobody is talking about it
  • Clear, branded, engaging, and 100% accurate—these are the hallmarks of effective customer communications. Yet, for many organizations, creating them at scale remains a challenge
  • With increasing competition both in person and online, businesses have found a need to improve the customer experience throughout each transaction
  • The enduring relevance of document management in today's business world is remarkable — so much so that it has led to a notable shift in market categories. Leading research and advisory firm Gartne