The idea of using documents to speak to customers directly is nothing new. Since the late 90s, momentum has been building to use personalization and relevant messaging to connect more closely with customers.... View More
When we talk about customer communication strategy, the most common topic is the context of the communication. We can start by looking at the context of the pressures you face in terms of "more and less."
GMC Software Technology (GMC), a leader in Customer Communications Management (CCM), and Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to Property/Casualty insurers toda... View More
When it comes to e-billing, companies fall into two broad categories: (1) They have robust e-billing and e-delivery options for customers to choose, or (2) they have a limited or no electronic option... View More
Most people would agree with the value of speaking and writing plainly and clearly, but so many of the communications we receive from our financial, health and insurance providers are confusing... View More
If 2016 is anything like every other year, your news feed in the new year will start off with tweets, posts and articles about “Trends in Communications for 2016.” For all the buzz on the upcoming
For the past 12 months, Dr. Joe Webb, director of WhatTheyThink's Economics and Research Center, has been detailing a significant uptick in commercial printing shipments over year-ago numbers. In his... View More
With the continuing adoption of high-speed check transport technology by financial institutions, utilities and other companies that handle large volumes of checks, Canon U.S.A., Inc., a leader in advanced... View More
Square 9 Softworks, a leading developer of innovative, business-centric software solutions including the award-winning SmartSearch Content Management Suite, announced the introduction of "Square 9 Purchase... View More
TransCentra, the leader in multichannel billing and payments solutions and software to companies nationwide, announced its ranking on the 2012 FinTech 100. The annual, international listing represents... View More
docSTAR, an award-winning provider of Accounts Payable productivity solutions, will showcase eclipse, its multiplatform AP automation software at Microsoft Dynamics Convergence 2014. The annual conference... View More
Datacolor®, a global leader in color management solutions, today announced the availability of the Datacolor 45IR, a portable spectrophotometer uniquely designed to meet the distinct quality control... View More
Proxama PLC (AIM: PROX), the global platform provider of mobile proximity marketing, mobile wallet and payment solutions, has partnered with Cryptomathic, a leading security provider, to launch a mobile... View More
Solimar Systems, Inc., a leading global provider of production printing and secure electronic document delivery solutions, has announced enhanced functionality for its SOLsearcher Enterprise (SSE) product.... View More
SAP AG (NYSE: SAP) and Open Text (NASDAQ: OTEX, TSX: OTC), a global leader in enterprise content management (ECM), announced the third major expansion of an already successful strategic relationship to... View More
Adeptol and Ricoh Americas Corporation, a leading provider of digital office equipment and advanced document management solutions, announced the successful integration of the Adeptol Document Viewer into... View More
» Note: For Part 1 of Mr. Gingrande\'s article, Click HERE. Additional complications Because preservation efforts in the analog world conceive the work as a physical artifact, archivists were forced... View More
Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand
AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
