In a recent survey conducted by the DOCUMENT Strategy Forum, executives, senior managers and program managers reported that the single most important benefit they are seeking to improve is the customer... View More
Why process innovation and paperless technology? Paperless technologies, such as scanning, capture, recognition, digital signature, electronic content management (ECM), workflow and retention/disposition,... View More
SharePoint has come a long way since its earliest incarnation. What started as a way to improve on file- sharing technology has evolved into one with a complex and powerful collaboration environment. With... View More
Email addresses remain the cornerstone of electronic communications. Therefore, gathering these addresses and then, the effective, responsible use of them is key to successfully making email a part of... View More
Enterprise architects looking to help their business improve the customer experience must realize the potential of document output for customer communications management (DOCCM). While savings from DOCCM... View More
After 12 years, it’s finally happening. Life insurance companies are embracing e-signatures. It’s been a long time coming, but a few factors have helped spur the recent growth. Low interest... View More
The age-old story of finding the right one never gets old, does it? Along with our rights to “Life, Liberty, and the pursuit of Happiness,” it seems a human condition to chase the seemingly... View More
One of the things I hear over and over is that information capture is a challenge due to the magnitude of information creation. We create information at an astounding rate and store it with the expectation... View More
The importance of your business strategy—where and how you serve your markets—is clear. What’s not so clear is why some organizations are able to harness their vision to deliver real... View More
Accurate and efficient payment processing is the highest priority item on every CFO’s list. Getting paid for the services we provide and the act of recording that payment to the payer’s account... View More
Vice President of Pitney Bowes Legal Solutions Stephen Whetstone talks about the meaning of innovation and what it takes to embody it. As Steve Jobs once famously said, "Innovation distinguishes between... View More
EventEvolution Management Inc. is pleased to announce that the third annual DOCUMENT Strategy Forum was a resounding success and once again delivered a business-driven environment for the most active and... View More
Iron Mountain Incorporated (NYSE: IRM), the information management company, today announced a new service for streamlining the way organizations receive, process and manage their accounts payable (AP)... View More
Document management and imaging company, V1 Document Management announces the American launch of its electronic document management (EDM) green meter. This green meter, thought to be the first document... View More
EDSF, the international non-profit organization dedicated to the document management and graphic communications industries, announced it's 2010 Board of Directors. Among EDSF's leadership roster of highly... View More
Tangent Systems, Inc., a leader in electronic check deposit technology, announced a significant new version of its Deposit21 software. Version 6 of Deposit21 complements its proven suite of electronic... View More
Kofax plc (LSE: KFX), the leading provider of document driven business process automation solutions, announced a new release of Kofax Communication Server (KCS), which automates the receipt, exchange and... View More
IDP, an AI-powered technology that reads documents and extracts meaning, has quickly become the advanced successor to traditional document extraction tools such as OCR
As technology accelerates and customers adopt their own AI assistants, the old model of static, one-way communication is starting to look a lot like sending a fax in the age of TikTok
The customer communications market has evolved over the past three decades. Today’s customers expect instant, personalized and seamless experiences across all channels. Artificial intelligence (AI
Mergers and acquisitions have been the cornerstone of business growth for many industries over the past decade. Considered one of the fastest ways to grow business, increase a talent pool and improve
The key question millennials are asking about their relation with their banks is this: Does my bank know me? In other words, is it addressing all my wants and needs as well as providing service so per
