Craig Le Clair

Mr. Le Clair is the vice president and principal analyst serving enterprise architecture professionals at Forrester Research. He is an internationally recognized expert in business process management and initiated Forrester's series on untamed business processes, including customer on-boarding, invoice management, medical health records, financial compliance, and customer communications management. He specializes in helping companies transform from manual and paper-based processes to the mobile and digital world, as well as in information management, dynamic case management, enterprise content management, electronic signature; document imaging and capture; and document output for customer communications management. Mr. Le Clair is the leading analyst on the outsourcing of document processing services, including managed print services. He was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years.
bank_small
Aug. 5 2014
The age of the customer brings new forms of disruptive events that have redefined what business agility means for banks. Traditional events, such as business downturn, cost pressures and regulations, are...
Nov. 29 2013
Enterprise architects looking to help their business improve the customer experience must realize the potential of document output for customer communications management (DOCCM). While savings from DOCCM...
March 17 2013
The need for smart process apps are pushing social and dynamic case management together. Organizations need to shift from isolated enterprise social projects to a process-oriented view that drives business...
The_right_questions_to_ask
Jan. 17 2013
Enhanced expectations for information access have fundamentally transformed the enterprise content management (ECM) landscape due to the rapid adoption of mobile devices and services. Today's document...
Nov. 6 2012
How mobility, cloud computing, analytics and outsourcing are rocking ECM as we know it Successful management of content throughout its life cycle has never been more challenging. Customers and employees,...
CSL_web
April 12 2011
Acceptance of outsourced document processing services (DPS) will continue to grow in 2011, with hosted repository, document output and managed print services adopting a multi-channel approach to address...
Sept. 14 2010
Know That Implementing Managed Print Services (MPS) Is a Work in Progress: Managed print services are not something you buy and install, but rather a life cycle that you engage in to gradually optimize...
Feb. 16 2010
Greater functionality: SharePoint 2010 offers improved functionality for connecting information workers to formerly siloed processes. Business integration: Business Connectivity Services (BCS), along with...
Sept. 29 2009
A business process - at its highest level - is any activity that helps an enterprise achieves its goals. Packaged and industry-specific applications form the transactional backbone for most critical business...
March 10 2009
Planning and strategizing in the governance framework establish the roles and responsibilities for a site as well as provide the guidelines for education, testing, change management, deployment, development...





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