Recycled Paper. Technological advances in paper manufacturing and processing equipment have ensured that this paper can be processed efficiently. Pinless Paper. Going pinless not only reduces waste paper... View More
A key to effective decision making in organizations is the ability to quickly access correct information in order to make decisions in a timely manner to support customer requirements, to meet service... View More
In terms of personalized and targeted statement messaging, the reality has finally caught up with the sales pitch. It's now possible to reach readers with highly targeted messaging, based on their individual... View More
The other day, a 20-something told me that the best way to reach her is to text her, and that if I want to keep current with her, I should visit her Facebook page. She checks email only occasionally and... View More
Every aspect of customer communication is always about people. A no-brainer, you might say. But the truth is that when we look at training programs, methodologies and publications for customer communication-related... View More
More and more, Gartner clients have been asking about outsourcing their document workflows every year for the last three years. We find that enterprises and government agencies are increasingly engaging... View More
In Celent's second edition of their annual payments trends review, they review the "top 10" payments-related issues that Celent analysts dealt with in 2011 and expect to see further developments in 2012.... View More
Doing more with less has become the mantra of the day. In the current recessionary economic environment, organizations are constantly being challenged to get more done with fewer resources. Accounts payable... View More
Last month, I put forth the values of QR codes as a marketing tool and as a real-world interface to your Internet presence through your customer, or potential customer's, smart phone. After penning that,... View More
Bottomline Technologies (NASDAQ: EPAY), a leading provider of collaborative payment, invoice and document automation solutions, announced it is making its Paymode-X functionality available in the WebSeries®... View More
Pitney Bowes Management Services, Inc. (PBMS), a wholly-owned subsidiary of Pitney Bowes Inc. (NYSE:PBI), today announced that is has been ranked as one of the world's top outsourcing companies by the... View More
For more than a decade, personalization has been the dominant narrative in customer experience. Organizations invested heavily in understanding their customers. They built data lakes. They deployed an
In 2026, many organizations are still trying to meet modern expectations with yesterday's siloed content operating model. Until that changes, the gap between what customers expect and what organizations can deliver will continue to widen
Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
