December is the month where the law decrees that analysts and pundits have to make predictions for the coming year, everyone clamoring for column inches. Each hoping that it’ll be their wild speculation... View More
Today, more than ever, having an effective mobile strategy is key to effective customer communications. Mobile devices have become a way of life for consumers to get content, read mail and stay in touch... View More
Consider this: Americans will receive more than 24 billion household bills and statements this year and make 15 billion household bill payments. InfoTrends research, including our “State of the Customer... View More
RISO, Inc. announces the U.S. release of the company’s latest advance in digital duplicating, the ME9450 Digital Duplicator. RISO’s newest model is a fully automatic cut-sheet digital duplicator,... View More
GMC Software Technology (GMC), the award-winning leader in customer communications management (CCM) announces that it has retained its leadership position in the Gartner Inc. second edition of the Magic... View More
In the last issue of DOCUMENT, we focused on some macro trends in the transactional market in North America based on in-depth surveys we recently conducted with large third-party transactional operations... View More
At a recent forms management conference, the comment was made that, after approximately 30 years of existence, the electronic forms industry has not progressed very far. It seems that most forms available... View More
The best thing about running an organization like the Information Governance Initiative (IGI) is hearing about success from information governance (IG) innovators–sometimes, weeks or even months... View More
Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation, announces the launch of two high-speed monochrome MFPs. The new MX-M654N and MX-M754N workgroup document... View More
You have likely heard time and again about the benefits a managed print service engagement can bring to your organization. Outsourcing your print and document process should undoubtedly save you money... View More
Ricoh Company, Ltd. (Ricoh) today announced that it has acquired PTI® Marketing Technologies™, a premiere SaaS (software-as-a-service) marketing asset management and marketing solutions provider.... View More
After 18 years of measuring corporate reputations around the world, it is safe to say perceptions may not equal reality in an absolute sense, but there is little doubt that, over time, long-held perceptions... View More
Canon U.S.A., Inc., a leader in digital imaging solutions, introduced the imageFORMULA DR-F120 office document scanner, a versatile and easy-to-use device designed for corporate- and home-offices. Featuring... View More
Solimar Systems, Inc., a leading global provider of production printing and secure document delivery solutions, recently announced the release of an enhanced version of Rubika®, Solimar's award-winning... View More
Content marketing continues to be a hot topic in the marketing world. While the term can mean many things to many people, we’ll take the word of industry expert and founder of the Content Marketing... View More
Lexmark’s (NYSE:LXK) Perceptive Software announces the launch of Perceptive Interact for Google Apps which allows users to seamlessly integrate content from Gmail into their business processes through... View More
In October, I wrote about preparing to switch to digital-first communications. If you are considering digital first, you may be thinking about the implications that it has for both your internal organization... View More
There are many instances throughout various business transactions where a signature is required on a document. While this is to be expected, the way signatures are applied can and does have a significant... View More
Predictive analytics is impacting all business disciplines, such as human resources (HR) and, specifically, talent acquisition and management. With the increase in data, recruiters face both an opportunity... View More
It is almost my least favorite time of the year—holiday shopping. If there is a period of time that brings out the worst in people and companies, it is the rush to either buy or sell that "perfect"... View More
In today's fast-paced world, organizations face increasing pressure to optimize productivity and streamline operations. The introduction of Microsoft Copilot represents a quantum leap forward in enterprise productivity, offering a powerful tool that integrates...
In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience. Unfortunately, many organizations are bogged down
Clear, branded, engaging, and 100% accurate—these are the hallmarks of effective customer communications. Yet, for many organizations, creating them at scale remains a challenge
