QUESTION: What are the top tangible goals of a document strategy? What are the major obstacles to avoid along this journey?JOHN KNOTTS, @johnrknotts Tangible goals: The book Designing a Document Strategy... View More
Global reputation management across borders in 2014 is where local reputation management with multiple stakeholders was in the late 1990s. For leading multinationals, it will get harder before it gets... View More
GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM) and output management, released a report via the Novarica Research Partners Program, indicating that... View More
EDITOR'S NOTE: One of the questions I receive the most from readers is, "How do you build content and/or document strategies in the enterprise that will succeed?" Too often, the complexity around document... View More
The image capture market encompasses so many applications: cameras, digital copiers, imaging equipment, scanners and more. These applications are now ubiquitously applied in mission-critical roles across... View More
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces the launch of FileAssist, a fully-managed file storage and collaborative solution developed exclusively for Konica Minolta... View More
Despite widespread adoption of document capture solutions[1], IT and operations managers in many mid-to-large sized enterprises with paper-based processes are still searching for solutions to boost efficiency... View More
The Cloud. It is everywhere you turn. Vendors that stand to profit by it tell you to embrace it. Vendors that stand to lose market share to it tell you to fear it. At two conferences this month, I heard... View More
Organizations may suspect that their cost to print and distribute documents is too high, but the actual financial impact of printing is frequently underestimated by a wide margin. Companies can reduce... View More
One hot, new enterprise trend is mobile content management (MCM). Some will argue that “it’s just content management” and you don’t need the mobile descriptor. However, I believe... View More
Cabinet Document Management Solutions (Cabinet), a leading provider of electronic document management software and workflow software for small and medium-sized businesses, has announced its Cabinet SAFE... View More
There is a tendency for us all to forget that the single unifying factor that underpins all of our organizations–whether commercial or otherwise–is that they are founded upon people. In my... View More
GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM) and output management, will focus on helping print service providers create, produce, deliver and manage... View More
Inc. Magazine has officially ranked Square 9 Softworks No. 1225 on its 33rd annual Inc. 5000 list, an exclusive ranking of the nation's fastest-growing private companies. With 357% growth since 2011, Square... View More
The farther we’ve come, the farther it seems we have to go. It wasn’t all that long ago that the people in your print operations couldn’t tell exactly how a specific document would look... View More
Much has been written about the paperless office and the likelihood that it will ever—or should ever—be achieved. Recent IDC research looked at paper usage and paper reduction initiatives by... View More
Are you doing enough to encourage mobility as a style of working? If you aren’t–your competitors are, and you can learn a few things from them. 1. This is not a trend; this is a new way of... View More
Xpertdoc Technologies Inc., a Montreal-based company offering award-winning document output and customer communications solutions, has been selected by Alaska National Insurance Company for its online... View More
Satori Software today announced the immediate availability of its new cloud-based data quality solution designed to help customers solve the real business problems created by poor quality data without... View More
Ricoh has again earned a leadership position in worldwide Managed Print and Document Services, according to the new “IDC MarketScape: Worldwide Managed Print and Document Services 2014 Hardcopy Vendor... View More
In today's fast-paced world, organizations face increasing pressure to optimize productivity and streamline operations. The introduction of Microsoft Copilot represents a quantum leap forward in enterprise productivity, offering a powerful tool that integrates...
In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience. Unfortunately, many organizations are bogged down
Clear, branded, engaging, and 100% accurate—these are the hallmarks of effective customer communications. Yet, for many organizations, creating them at scale remains a challenge
