Mr. Slemp is a managing director with Protiviti and currently leads the firm’s security and privacy solutions consulting business globally. Prior to joining Protiviti in September 2008, he was with IBM Corporation for 30 years and led their global security and privacy services team from its creation in 1998 until 2008. He has worked with clients of all sizes in a wide variety of industries providing a broad array of information security and risk management services.
Cybersecurity is top of mind, from the boardroom and C-suite to information technology (IT), legal, finance and more, but does that translate to effective policies and actions?
If data isn’t the lifeblood of an organization, it is, without question, a critical component in its success. Analogous to the role of water in a hydroelectric plant, data powers an organization,...
Customers aren’t contacting your support team because they need help. They’re contacting you because your communications are unclear.This hidden problem — known as failure demand — is driving
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat