Paul Abdool

PAUL ABDOOL is the Global Director of Partnerships at dotCMS, a web content management system platform. He uses his 20+ years of partnership development and communications industry experience, to help partners develop and optimize digital experiences for their customers.
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FEATURES
Evolution of the Software Sales World
BY Paul Abdool
Jan. 28 2025
Software product development firms like IBM, Microsoft and niche players throughout the world have been around since last century. Software was sold and paid for based on a perpetual model: pay for th
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FEATURES
Personalization 2.0
BY Paul Abdool
April 23 2024
Personalizing things is not new. We have engraved items and composed personal letters and communications for centuries, but can we do this economically and efficiently?
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January 2016
Document Strategy 2.0: Are You Winging Your Operations Future?
BY Paul Abdool
Jan. 12 2016
Back in the late 1990s, creating a “document strategy” was all the craze. Organizations began to realize that they had to get control of their company’s document creation and output....
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October 2015
Integrate or Become Obsolete
BY Paul Abdool
Nov. 2 2015
Software, hardware, who’s kidding who? Everything keeps improving to the point of making its predecessor obsolete. This is called progress. If everything stayed the same, we would still be hunting...
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August 2015
Miracle on Document Street: Solution Providers Need to Think About Collaboration and Integration
BY Paul Abdool
Aug. 27 2015
As a good corporate citizen, you get up every day and support the pursuit of improving your organization’s bottom line. You either make things, sell your stuff, serve customers or keep the engine...
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August 2015
Your Software Purchasing Philosophy Depends on Who's Buying It
BY Paul Abdool
Aug. 6 2015
For those of you that know me, I am on the road half of the year meeting with customers, prospects and industry leaders discussing document production and the business around it—everything from...
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June 2015
Do Industry-Specific Applications Handcuff Your Production Operation?
BY Paul Abdool
June 24 2015
Many industries have software vendors who have created specific line-of-business applications to perform particular tasks. These tasks could be as simple as generating a response to an inbound customer...
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March 2015
Are You Addressing the Document Production Problem or the Business Problem?
BY Paul Abdool
March 31 2015
When I first discussed participating in this blog for DOCUMENT Strategy, the editor suggested that I address “workflow tools to streamline the full document life cycle” and “end-to-end...
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February 2015
Automating Production Operations: Is It Good Enough Just to Measure It?
BY Paul Abdool
Feb. 25 2015
At the turn of the last century, organizations typically elected to track the following three job statuses: 1. Job received 2. Job printed 3. Job shipped Eventually, this “job tracking” evolved...
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    Hybrid Test Data Strategies
    By Jennifer Raml
    Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
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    Forms That Fuel Growth
    By Andrew Stevens
    Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
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    The Agent Is the Interface: How Agentic AI Is Rewriting the Rules of CCM
    By OSG
    2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners
  • The Next Architectural Leap in Document AI
    By Andrew Bird
    The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
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    The Essential Role of Welcome Kits in Member Enrollment and Retention
    By Jason Pothen
    Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied