Paul Abdool

PAUL ABDOOL is the Global Director of Partnerships at dotCMS, a web content management system platform. He uses his 20+ years of partnership development and communications industry experience, to help partners develop and optimize digital experiences for their customers.
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FEATURES
Personalization 2.0
BY Paul Abdool
April 23 2024
Personalizing things is not new. We have engraved items and composed personal letters and communications for centuries, but can we do this economically and efficiently?
2.0
January 2016
Document Strategy 2.0: Are You Winging Your Operations Future?
BY Paul Abdool
Jan. 12 2016
Back in the late 1990s, creating a “document strategy” was all the craze. Organizations began to realize that they had to get control of their company’s document creation and output....
integration
October 2015
Integrate or Become Obsolete
BY Paul Abdool
Nov. 2 2015
Software, hardware, who’s kidding who? Everything keeps improving to the point of making its predecessor obsolete. This is called progress. If everything stayed the same, we would still be hunting...
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August 2015
Miracle on Document Street: Solution Providers Need to Think About Collaboration and Integration
BY Paul Abdool
Aug. 27 2015
As a good corporate citizen, you get up every day and support the pursuit of improving your organization’s bottom line. You either make things, sell your stuff, serve customers or keep the engine...
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August 2015
Your Software Purchasing Philosophy Depends on Who's Buying It
BY Paul Abdool
Aug. 6 2015
For those of you that know me, I am on the road half of the year meeting with customers, prospects and industry leaders discussing document production and the business around it—everything from...
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June 2015
Do Industry-Specific Applications Handcuff Your Production Operation?
BY Paul Abdool
June 24 2015
Many industries have software vendors who have created specific line-of-business applications to perform particular tasks. These tasks could be as simple as generating a response to an inbound customer...
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March 2015
Are You Addressing the Document Production Problem or the Business Problem?
BY Paul Abdool
March 31 2015
When I first discussed participating in this blog for DOCUMENT Strategy, the editor suggested that I address “workflow tools to streamline the full document life cycle” and “end-to-end...
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February 2015
Automating Production Operations: Is It Good Enough Just to Measure It?
BY Paul Abdool
Feb. 25 2015
At the turn of the last century, organizations typically elected to track the following three job statuses: 1. Job received 2. Job printed 3. Job shipped Eventually, this “job tracking” evolved...
  • Humans and AI: The Perfect Partnership for Customer Communications
    By Gina Armada
    A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
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    Be More Effective with Generative AI in Customer Communications
    By Atif Khan
    The potential of generative AI to positively impact how we work and live is massive
  • A Tale of Two Revolutions
    By John Mancini
    You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI
    By Liz Stephen and Mia Papanicolaou
    Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • What it Takes to be Effective with Gen AI
    By Atif Khan
    Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue