I recently attended a US Postal Service's Postal Customer Council (PCC) meeting where the focus was on direct mail. The interesting takeaway for me was how the use of direct mail in concert with email... View More
The idea of using documents to speak to customers directly is nothing new. Since the late 90s, momentum has been building to use personalization and relevant messaging to connect more closely with customers.... View More
Integrated Document Technologies, Inc. (IDT), a leading provider of products and services that help companies eliminate paper at its source, announces a new partnership with DocuSign, Inc. (DocuSign®
When we talk about customer communication strategy, the most common topic is the context of the communication. We can start by looking at the context of the pressures you face in terms of "more and less."
Attracting corporate attention to your information management/governance programs can be a hard road to travel, unless you’re directly contributing to the company’s revenue or cutting its costs.... View More
Decision makers may believe minimal or limited access is sufficient to get the benefits associated with mobile enablement. In practice, this tepid, apprehensive approach can actually create new bottlenecks
“Businesses will be paper-free!” This has been a mantra of the enterprise content management (ECM) industry since the launch of the first document imaging systems in the 1980s... View More
If you are involved in the production of high-volume, high-value transactional customer communications—especially if you are in Financial Services or Insurance—you are working in the gyre of... View More
In my past articles, I keep insisting, time and again, the reason that documents should be very well taken care of is that managers are paid to make decisions, which are made based on knowledge... View More
The world we live in is becoming richer and more interactive, and the workplace is no exception. Partly because consumer devices include video and mobile networks that do a better job of transmitting... View More
GMC Software Technology (GMC), a leader in Customer Communications Management (CCM), and Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to Property/Casualty insurers toda... View More
Winning information governance buy-in is a challenge. Learn how your peers overcame this challenge so you can benefit from this unique meeting of the minds... View More
Cybersecurity is top of mind, from the boardroom and C-suite to information technology (IT), legal, finance and more, but does that translate to effective policies and actions?... View More
Snowbound Software, the market leader in document viewing technology, today announced the release of VirtualViewer HTML5 for IBM Content Navigator (ICN). Snowbound’s award-winning browser-based docu
IBM partners with Box on cloud content management strategy. Is this a classic win-win? We’ve seen these arrangements flourish and perish. Success is not guaranteed, and the competition is not standing... View More
When it comes to e-billing, companies fall into two broad categories: (1) They have robust e-billing and e-delivery options for customers to choose, or (2) they have a limited or no electronic option... View More
One of the most complex strategies to build, execute and sustain is an enterprise-wide document strategy. It is easy to see why when the challenges in our corporate culture persist today... View More
Most people would agree with the value of speaking and writing plainly and clearly, but so many of the communications we receive from our financial, health and insurance providers are confusing... View More
With DocuWare Forms, global ECM specialist DocuWare is offering an ultra-efficient software for generating digital forms. Forms-based processes are significantly simplified and much more efficient. Re-entering... View More
| #2 TOP READ — A SharePoint steering committee meeting, which I was invited to by the chief executive officer (CEO), started off with: an operational executive telling information technology (IT)... View More
The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth
