As Thomas Jefferson once said, “With great risk comes great reward.” The race toward competitive differentiation calls for organizations to be bold, but at what cost? In business, we must understand... View More
Many of the 2015 articles about customer communications focused on the benefits of thinking about customer experience. In 2016, information technology (IT) project owners will be moving customer experience... View More
Just look at the news and you see reports of data breaches, ranging from retail stores to major corporations and, yes, even government agencies. The type of information that is personally identifiable... View More
GMC Software Technology (GMC), a leader in Customer Communications Management (CCM), released a study it commissioned from Forrester Consulting to evaluate how financial services are improving their customer... View More
We’ve all heard about the paperless office, and now we’re hearing about a cashless society. The concept of a paperless office has been around for as long as I can remember. An early prediction... View More
The state of collaboration has forever been changed—no longer is the technology provider determining what capabilities people need. People are determining this for themselves, dictating what capabilities... View More
Many areas of research that we conduct within our business applications practice at 451 Research are becoming predicated upon data-driven principles, from managing advertising spend, matching consumers... View More
M-Files Corporation, a provider of solutions that dramatically improve how businesses manage documents and other information, today announced the immediate availability of M-Files Capture, a powerful... View More
Xpertdoc Technologies Inc., a Microsoft Gold Partner and leader in document generation and customer communications solutions, today announced that the U.S. Patent and Trademark Office has issued the patent... View More
In today’s world, documents, whether paper or electronic, must be routed through an organization to trigger action. Although email is perceived to be superior to paper, it has caused significant... View More
A very dear Singaporean friend of mine taught me Wayne Gretzky’s saying, "A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be." This is great food... View More
DOCUMENT Strategy Forum ’16 is pleased to announce that HP Exstream, GMC Software, Adobe, 4Point, Kofax and Canon Solutions America have signed on as corporate sponsors of its May 10-12 event, taking... View More
The phrases “digitizing your business” and “digital business” are becoming increasingly common, but they are admittedly a bit broad. What does a digital business even look like,... View More
Back in the late 1990s, creating a “document strategy” was all the craze. Organizations began to realize that they had to get control of their company’s document creation and output.... View More
Last month, I discussed the general parameters of a shared drive cleanup (remediation) and some of the problem areas you may face. This month, I’ll walk through a typical remediation decision tree... View More
Managed print services (MPS) have seen steady growth, becoming a standard best practice among information technology (IT) decision makers to support their print fleets, but a recent study reveals rising... View More
During the advent of the modern information technology age, Microsoft Outlook was the top communications tool. It organized everything from emails, contacts and calendars to managing our daily lives by... View More
Kodak Alaris is partnering with Google to make it easier for users to connect to document scanning devices from any type of computing environment—mobile, desktop or cloud—by taking advantage... View More
GMC Software (GMC), a leader in customer communications management, today announced the company has been named a Leader in the Gartner 2015 Magic Quadrant for Customer Communications Management, positioned... View More
From personalization to multichannel, to what is today omnichannel, we have been talking for many years about the best way to communicate with customers. With all that has been studied, written and discussed... View More
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
A dashboard that consolidates data from all of your applications and systems into a single view is critical to optimizing performance and avoiding dangers
As companies strive to meet customer expectations, it’s no surprise that communications have become a focus to ensure customer needs are met and that customer experience is seamless across touchpoints
Big or small, these changes are incredibly costly and time consuming to implement, hampering agility and efficiency of marketing and customer management teams
