This is typically the time when companies begin to prepare for the coming year. One of the key unknowns is how new approaches, or technologies, will disrupt the status quo. To prepare for the new year,... View More
"Voice of the Customer," a discipline used in business and operations (through Six Sigma, for example) to capture customer expectations and preferences, is an excellent resource to evaluate your products... View More
GMC Software continues to dominate as a Leader in Gartner’s recent “Magic Quadrant for Customer Communications Management Software,” as does OpenText, who has been busy expanding their... View More
Traditionally, the focus of electronic document solutions has been on the large, paper-intensive processes that exist in the front office. The common back-office challenges of contract management, employee... View More
In my first article about hiring a document management consultant, I highlighted areas that you should consider before making this decision. The guidelines provided were meant to help you to better understand... View More
“We didn’t do anything wrong, but somehow, we lost” was the final statement that was made during a speech by Stephen Elop, the former CEO of Nokia, at the press conference announcing... View More
Information management and privacy haven’t historically been aligned. Managing information through its life cycle—from creation through sharing and collaborating, to disposition—hasn’t... View More
Who doesn't face problems and issues when executing on any activity? From vacation travel to our kids' schools activities, to professional projects, to simply choosing a car, jumping from an idea to its... View More
Xillio, provider of the Content ETL Platform, has appointed Marc Glomb as vice president business development. With his new appointment, Marc will be responsible for further developing and exploring new... View More
Oops, you just got back from vacation, and the Postal Service forgot to hold your mail, now what? Was your security compromised? This happened to a friend of mine, and she was quite upset—what with... View More
IBM Security (NYSE: IBM) today announced plans to acquire Agile 3 Solutions, a developer of software used by the C-Suite and senior executives to better visualize, understand and manage risks associated... View More
With a presidential election complete, the US is arguably entering a new era of lots of unknowns. Ironically, for the health information technology (IT) industry, there might be more clarity than ever... View More
OpenText(TM) (NASDAQ: OTEX, TSX: OTC), a global leader in Enterprise Information Management (EIM), today announced that it has completed the closing of the previously announced acquisition of Dell EMC's... View More
A recent report from market research company IBIS projects the insurance software market will exceed $8 billion in 2016. The company attributed growth in the sector to an increased interest in ... View More
Parascript, the pioneer in data extraction powered by machine learning, today announced a new partnership with IMDS, which offers highly innovative software and hardware solutions for data capture. IMDS... View More
PSIGEN Software, Inc., the leader in advanced document capture and scanning solutions, today announced that it has acquired Cabinet Document Management Solutions, an Alabama-based provider of content management,... View More
Babbobox and Clevertime-Consulting are announcing a strategic partnership that will make the general availability of Babbobox and VideoSpace Software and Services in the European Union region... View More
Ricoh today announced the acquisition of Avanti Computer Systems Limited (hereinafter “Avanti”), a leading provider of Print MIS (Management Information System) targeted for the production... View More
Many firms in just about all industries have been struggling to keep pace with digital transformation in customer communications management (CCM). The pace of change has increased so dramatically that... View More
Enterprise content management (ECM) implementations experienced rapid growth and significant client investments from the late 90s through the financial downturn of 2008. With the reduction in storage costs... View More
Customers aren’t contacting your support team because they need help. They’re contacting you because your communications are unclear.This hidden problem — known as failure demand — is driving
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
