I find it interesting that so many organizations using SharePoint have not explored it fully as far as its capabilities. When it comes to following the Microsoft Roadmap, nearly one-third of organizations... View More
Documents, specifically records, do not spring into being for no purpose; they are created in support of business activities. Information governance (IG) is all about keeping track—who, what, when,... View More
Uncertainty tends to lead to indecision—a natural state of affairs when the indices on which a decision could be made are unpredictable. Hurd’s assertion that CEOs are actually primarily focused... View More
Dynamsoft has made available a software development kit (SDK) for Apple iOS developers to easily integrate barcode scanning into their apps to turn iPhones into enterprise-grade barcode scanning tools.... View More
Leading developer of award-winning Business Process Management solutions, Square 9 Softworks today announced the Summer Release of SmartSearch 4.4 with the spotlight on their new Enterprise Capture Automation... View More
Catalyst—the company that designs, hosts and services the world’s fastest and most scalable document repositories for large-scale discovery and regulatory compliance—today announced the... View More
It is up to each of us to do our part to enable our company to prosper through these difficult times. It’s time to get back to basics—improving operational efficiencies—and to focus on... View More
A recent "U.S. CEO Outlook" survey by KPMG had a number of interesting and noteworthy findings. Chief among them was the fact that more than two-thirds of the chief executive officers (CEOs) believe that... View More
Organizations of all sizes face tremendous challenges and pressures in providing seamless customer experiences through every channel of the customer’s preference. While engaging customers with relevant... View More
Customer expectations are at an all-time high, placing added pressure on organizations everywhere. In turn, organizations have high expectations of their employees—to do their jobs quickly, accurately,... View More
Xerox (NYSE: XRX) has again maintained the leadership position in worldwide managed print services (MPS), according to the latest market landscape report by analyst research group Quocirca. The 2016 rankings... View More
With the onset of mass digitalization, technologically savvy workers are no longer the exception but the rule. This new digital standard has impacted every facet of the corporate workday, including the... View More
Mixing document elements from one customer or business unit with another, a condition we call cross- branding, can be one of the most devastating mistakes an in-plant or outside print service provider... View More
ELO Digital Office announced that it has expanded into the U.S. market with an office in Boston. The new office will support the enterprise content management (ECM) software producer as it continues to... View More
The digital workplace encompasses many technologies that require enterprises to focus on a sound, holistic strategy, which should include synergy between the technologies required to support key business... View More
GMC Software, a leader in Customer Communications Management (CCM), announced today it has integrated DocuSign’s eSignature and Digital Transaction Management (DTM) platform into its GMC Inspire... View More
Just a few short years ago, customer communication management (CCM) was boring. It was dull, old-fashioned, and not digital enough, making archaic print pages from all those old mainframe and client-server... View More
On April 6, 2016, the National Archives and Records Administration (NARA) released its "Criteria for Managing Email Records in Compliance with the Managing Government Records Directive (M-12-18)." NARA’s... View More
Over the last decade, hundreds of billions (maybe even trillions) of communications have left our industry. It didn’t happen all at once. It happened a little at a time—one project at a time.... View More
Y Soft, a leading enterprise office solutions provider, today announced the general availability of the YSoft SafeQ workflow solutions platform and YSoft... View More
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
