Ms. Carlisle, CRM, has over 30 years of experience in records and information management. Her specialties are records management strategy development and the creation/use of international and national standards. She is the executive director of content for ARMA International and was formerly the director of professional resources, where she established the Standards Development Program and provided expertise for educational products. She is a frequent speaker and author on records and information management topics.
It’s not news: Today’s business environment is dominated by digital technology. We use it to create, access, and retrieve records and information. We use it for basic, day-to-day communications,...
If you read the news headlines, you know that gaps persist in the way many organizations deal with information security. Often, the gaps are due to an information security program that relies on a one-size-fits-all...
Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers