Ms. Carlisle, CRM, has over 30 years of experience in records and information management. Her specialties are records management strategy development and the creation/use of international and national standards. She is the executive director of content for ARMA International and was formerly the director of professional resources, where she established the Standards Development Program and provided expertise for educational products. She is a frequent speaker and author on records and information management topics.
It’s not news: Today’s business environment is dominated by digital technology. We use it to create, access, and retrieve records and information. We use it for basic, day-to-day communications,...
If you read the news headlines, you know that gaps persist in the way many organizations deal with information security. Often, the gaps are due to an information security program that relies on a one-size-fits-all...
As we stand at the forefront of a rapidly changing digital landscape, customer communications management (CCM) is facing a critical inflection point. The way businesses communicate with their customer
It's no secret that, despite the ongoing quest for digital transformation, many businesses are stuck in the old ways of using fillable PDFs and paper forms to capture information. The first thing tha
A Governance Policy Checklist for managing structured, dark, unstructured and semi-structured data is vital for organizations aiming to optimize operational efficiency, ensure compliance and enhance s
While we've explored how sophisticated technical strategies can enhance AI performance, it's now time to address the user-centric challenges that often determine the success or failure of these interactions
Ensuring document accessibility is essential for universal information access, catering to individuals who are blind, partially sighted or have cognitive impairments. Compliant, accessible document de