Oct. 27 2016 08:37 AM

Forrester returns to DOCUMENT Strategy Forum 2017 (DSF ‘17) to deliver CCM and Information Management State of the Market Address

Image by: Digital Vision, ©2016 Getty Images

The DOCUMENT Strategy Forum (DSF) is pleased to announce it will kick off its 2017 Conference with a Breakfast Keynote, featuring Forrester Vice President and Principal Analyst Craig Le Clair, titled, “State of the Customer Communications Management (CCM) and Information Management Industry,” on Monday, May 1, 2017 at the Chicago Marriott Downtown Magnificent Mile.

In today’s consumer-driven society, a strong customer engagement strategy has never been more important. Customers now expect interactions with companies to be on their terms and at their convenience. What does this mean for companies today? It means being able to engage customers with relevant, timely, and personalized information in their channel of choice is critical to delivering effective and consistent customer experiences (CX). Companies that are able to do this will have a key advantage over their competitors in 2017 and beyond. Orchestrating a sound strategy, aligning enterprise-wide communications, and leveraging intelligent information assets requires a new mind set.

In this Keynote, Forrester will review the state of customer engagement today, how organizations can build a customer engagement strategy, the evolving role of data and information management, the technology landscape, and best practices, including:
  • Competencies of mature customer engagement companies
  • The future of CCM and role in digital experience management
  • CCM and information management best practices
  • CCM and enterprise content management (ECM) vendor landscape and review
“For the last several years, customer experience strategies have become a top agenda item for many senior leaders, but the barriers and siloes of customer engagement are real and formidable. Looking at the critical customer communications we send out and the information assets we leverage to engage our customers is a great start to overcoming these siloes,” says Allison Lloyd, Editor and Vice President of Conference Programming, DOCUMENT Strategy Media and Forum. “We are very pleased to welcome back Forrester to DSF ’17 to address the next generation of customer engagement strategies.”

To request information on Attending, Exhibiting or Sponsoring, please call 866.378.4991 or email jdunkel@EventEvolution.com.

About DOCUMENT Strategy Forum
The DOCUMENT Strategy Forum (DSF) is the premiere conference and expo for high-level business executives focused on their enterprise communications and information management strategies. DSF is produced by EventEvolution Management Inc., an event producer/management and consulting firm specializing in professional trade shows and conferences in both the B2C and B2B marketplaces, and DOCUMENT Strategy Media, the leading multi-media company focused on enterprise communications, enterprise content management, and information management strategies.

About Forrester
Forrester (NASDAQ:FORR) is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester's unique insights are grounded in annual surveys of more than 500,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organizations. For more information, visit www.forrester.com.

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