Allison Lloyd

Allison Lloyd is the Editor of DOCUMENT Strategy Media, a management publication for executives, directors, and managers involved with Communications, Enterprise Content Management, and Information Management strategies. Building upon her highly respected editorial, she launched the DOCUMENT Strategy Forum (DSF), a prestigious conference for high-level document management executives within a 1-1 environment composed of their peers. Regularly addressing C-suite-level decision makers and enterprise executives, she delivers thought leadership on strategic and plan-based solutions for managing the entire document, communication, and information process.
Ike Kavas
Feb. 26 2018
Ike Kavas, who recently took over the helm of the company that he founded seven years ago, is on a mission to drive innovation in a space where it's badly needed—the document capture software market....
Xpertdoc Acquires XperiDo
Feb. 20 2018
Through a 100% share purchase agreement, Xpertdoc Technologies Inc. has acquired the assets of XperiDo from Belgian company Invenso bvba for an undisclosed amount. In a briefing late last week, Xpertdoc...
Feb. 6 2018
The disruptive nature of the digital business cannot be overstated. As technology continues to get smarter and smarter, what separates the digital world from the physical one will be harder and harder...
Jan. 29 2018
The digital revolution continues to weak havoc on the competitive landscape for businesses, as disruptive upstarts enthusiastically embrace this new age of work. The news isn't so great for established...
Most-Read Stories of 2017
Dec. 28 2017
2017 was a turbulent year for many enterprise buyers, as we continued to see major shifts in the technology marketplace. Market consolidation, accelerated migration to the cloud, and a growing shift to...
Content Services Are Evolving
Dec. 18 2017
About a year ago, we reported on the announcement by OpenText on their intention to acquire Dell EMC's Enterprise Content Division (ECD), which includes Documentum, InfoArchive, and LEAP. It was a move...
Oct. 11 2017
For the past several years, we dedicate our publication's Fall issue to the topic of information management. This is because we understand that information is a critical asset in delivering intelligent,...
Sept. 15 2017
This past week, customer communications management (CCM) powerhouse GMC Software announced its integration into a new division of parent company Neopost, operating under the name of Quadient
Digital CCM Revolution
Sept. 1 2017
If you regularly follow our publication, then you know we’ve been covering the dynamic shifts within the customer communications management (CCM) market. More often than not, the conversation
5 Must-Read
Aug. 17 2017
Every December, we feature the 10 most popular articles on our site as a retrospective look at the topics and market trends that inspired us, challenged our established views, and pushed us to think outside...
July 11 2017
Every year, hundreds of customer communications and information management leaders gather at DOCUMENT Strategy Forum (DSF) to discuss the state of their document strategies. Due to complexity, organizational...
June 20 2017
For the past 24 years, this publication has cultivated an editorial platform based on a simple mission: We focus on the overall strategy, not just a part of the process. While simple in its brevity, we...
DSF 2017
May 17 2017
At this year’s DOCUMENT Strategy Forum (DSF), which took place May 1-3 in downtown Chicago, there was a notable theme—the emerging trends disrupting the status quo at many organizations. Every...
April 6 2017
What is disruption? Clayton Christensen in his book The Innovator’s Dilemma defined innovative disruption as a “process by which a product or service takes root initially in simple applications...
GMC Software and OpenText Top Gartner Magic Quadra
Feb. 7 2017
GMC Software continues to dominate as a Leader in Gartner’s recent “Magic Quadrant for Customer Communications Management Software,” as does OpenText, who has been busy expanding their...
Jan. 2 2017
If 2016 taught us anything, it was, "Expect the unexpected," and the document and information management industry was no exception. It was a year of tectonic shifts in the technology landscape that redefined...
Dec. 13 2016
In this age of hyperconnectivity, it’s not about if we have data but about how we use this data to drive business outcomes and intelligent decision-making. There’s a lot of discussion on the...
Sept. 27 2016
Around five years ago, I began to notice a significant gap between how we approach and talk about managing information and the subsequent container of that information—specifically, the communication...
Screenshot 2016-08-15 11.20.49
Aug. 15 2016
When we focus on improving customer engagement and customer experiences, we don’t always have the complete story. Some companies have dozens of channels to manage, including offline, online, and...
June 29 2016
Over the last several years, the fervor around the “customer experience” has only exponentially increased. Why? It’s becoming clear that it’s tied to an attention-grabbing outcome—yes,...