Jim DeLoach

Jim DeLoach is a Managing Director with Protiviti, a global consulting firm, and has provided advice and counsel to clients on governance, risk management, and compliance matters for more than 35 years. Jim’s focus at Protiviti is on helping organizations respond to government mandates, shareholder demands, and a changing business environment in a cost-effective and sustainable manner that reduces risk to an acceptable level while enhancing process efficiencies. He is a prolific author who writes Protiviti’s periodic governance and risk management newsletter, The Bulletin, as well as numerous flash reports, white papers, resource guides and articles.

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September 2016
COSO Enterprise Risk Management: What It Means
BY Jim DeLoach
Oct. 4 2016
Recently, the Committee of Sponsoring Organizations of the Treadway Commission (COSO) released its updated enterprise risk management (ERM) framework for public exposure and comment. COSO’s exposure...
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    By Alan Burger
    Every message, whether a whispered story, a corporate statement or a customer email, is both risk and opportunity
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    Beyond Bots
    By Eric Riz
    Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
  • main
    How IDP is Reshaping CCM: Transactional and Accessible Communications
    By Ernie Crawford
    For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
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    Why Every Document Is Now a Touchpoint
    By Gary Gregg
    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
  • Getting Billing ‘Just Right’
    By Mitch Anderson
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.