IntelliChief, LLC, a provider of automated document management and workflow enterprise content management (ECM) solutions, announces Contiguous System Connection with the latest release of Integration
This is a question that many organizations should be asking and prepared to answer when it comes to process. For many organizations, the answer is, "Yes, we have someone responsible," and this may well... View More
Panasonic System Communications Company of North America, an industry-leading producer of best-in-class document management and imaging solutions, today announced receipt of the coveted 2016 Buyer's Lab... View More
When the last person leaves the office at night, the doors are supposed to be locked with the alarm set, but tonight, the alarm is off, and a side door is left propped open by a provider. When no one is... View More
After a long debate and a lot of reading, the company decides an electronic document management (EDM) solution is imperative. Budgets have been released, and the chief executive officer (CEO) is personally... View More
BerkOne Inc., a leading provider of business process automation, IT and security solutions, completed the acquisition of Amtek Data Corp on July 1, 2016. “The fit between BerkOne and Amtek is incredible.... View More
Information governance (IG) might be thought of as the next level of records management. It enlarges the profile of records management and involves more of the organization and its processes. If achieved,... View More
I attended the DOCUMENT Strategy Forum (DSF ’16) in Chicago and, as usual, found the meeting to be very insightful. The quality of the discussions was excellent, and the messaging was consistent... View More
Organizations receive thousands of inbound communications via mail and email every day—many of which are business documents, such as enrollment forms, applications, claim forms, and other correspondence,... View More
Faced with maturing markets and increased competition, many companies are seeking to differentiate themselves by enhancing their customer experience, but those efforts might be misguided. That’s... View More
The Mopria Alliance, a global non-profit membership organization chartered to drive industry-wide standards for mobile printing, today announced the next step forward in its mission to simplify printing... View More
I had the honor of participating in a panel discussion about big data at the DOCUMENT Strategy Forum (DSF '16). The panel was moderated by Lane Severson from ... View More
Over the last several years, the fervor around the “customer experience” has only exponentially increased. Why? It’s becoming clear that it’s tied to an attention-grabbing outcome—yes,... View More
A2iA (@A2iA), an award-winning developer of software for the worldwide data capture, document processing, and payment systems markets, announced today the availability of mobile bill pay. By simply taking... View More
Digital transformation has been a buzzword for quite some time, and it’s easy to see why. It’s hard to empower revenue streams, reinvent customer experience, or launch breakthrough products... View More
Prinova Inc., a leader in developing and delivering innovative software and services within the Customer Communications Management (CCM) market, today announced that Volition Capital, a Boston-based growth... View More
OpenText Corporation, Canada’s largest software company with roughly $2B in global sales, announced it is buying HP Exstream for $315M. Exstream is a market-leading customer communications management... View More
We hear so much discussion about the digital workplace and digital transformation that we’ve made it into some sort of business destination. However, we forget about the bridge called "experience"... View More
It’s this tension between orchestration and execution that I have seen in my travels looking at the digital marketing and sales technology markets—and, for the most part, a glaring hole where... View More
Digital communications have exposed a company to huge fines as well as public embarrassment and customer attrition. These dangers are not new. Traditional paper communications could have had the same effect.... View More
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
