Bernard Chester

Bernard has been involved with content management systems for over 25 years, assisting in the creation of products and solutions for clients in a range of industries. He is often retained to define the requirements and plans for improving document and records processing. He has participated in many data communications, records management, and enterprise content management standards development projects. He most enjoys bridging the distance between technology and business requirements to make lasting improvements. He may be reached at bchester@imergeconsult.com or on LinkedIn.
peplegoverance
July 11 2016
Information governance (IG) might be thought of as the next level of records management. It enlarges the profile of records management and involves more of the organization and its processes. If achieved,...
  • Every message, whether a whispered story, a corporate statement or a customer email, is both risk and opportunity
  • Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
  • For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
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