Bernard Chester

Bernard has been involved with content management systems for over 25 years, assisting in the creation of products and solutions for clients in a range of industries. He is often retained to define the requirements and plans for improving document and records processing. He has participated in many data communications, records management, and enterprise content management standards development projects. He most enjoys bridging the distance between technology and business requirements to make lasting improvements. He may be reached at bchester@imergeconsult.com or on LinkedIn.
peplegoverance
July 11 2016
Information governance (IG) might be thought of as the next level of records management. It enlarges the profile of records management and involves more of the organization and its processes. If achieved,...
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue