Elangovan Ekambaram

Elangovan is a lead technology strategist at Paragon Solutions, responsible for architecting, designing, building, and delivering enterprise solutions within the insurance, reinsurance, healthcare and financial services space. He is a team and thought leader, with a history of successfully driving the alignment of enterprise technology capabilities with critical business drivers and guiding enterprises to sustainable roadmaps and plans. Prior to joining Paragon, he worked at HCL and Infosys where he was involved in the ECM product development. Elangovan holds a master’s degree in computer applications from Bharathidasan University, India and a bachelor’s degree in electronic science.
multidesign
August 2016
Automating Document Design for Multiple Channels
BY Elangovan Ekambaram
Aug. 1 2016
Organizations of all sizes face tremendous challenges and pressures in providing seamless customer experiences through every channel of the customer’s preference. While engaging customers with relevant...
automatedcapture
July 2016
The Age of Automated Document Capture
BY Elangovan Ekambaram
July 7 2016
Organizations receive thousands of inbound communications via mail and email every day—many of which are business documents, such as enrollment forms, applications, claim forms, and other correspondence,...
  • beyond ai
    Beyond AI: The Real Next Frontier in Customer Communications
    By Liz Stephen and Mia Papanicolaou
    AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
  • RPA
    Beyond Bots
    By Eric Riz
    Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
  • main
    How IDP is Reshaping CCM: Transactional and Accessible Communications
    By Ernie Crawford
    For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
  • touchpoint
    Why Every Document Is Now a Touchpoint
    By Gary Gregg
    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
  • Getting Billing ‘Just Right’
    By Mitch Anderson
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.