Enough said about proper electronic content management (ECM) technology planning, creating LEAN workflows and integrating electronic records management (ERM). Instead, in memory of unsuccessful initiatives... View More
Autumn is that time of year where it is incumbent upon us in the industry to deliver both our predictions and forward-thinking vision of the future and our writing coverage plans for the following year... View More
Digitech Systems announces the launch of PaperVision Forms Magic technology (the FM technology), which introduces accurate document recognition and classification along with data extraction. Known for... View More
Software, hardware, who’s kidding who? Everything keeps improving to the point of making its predecessor obsolete. This is called progress. If everything stayed the same, we would still be hunting... View More
DocPoint Solutions, Inc., a leader in the implementation, customization, training and support of SharePoint solutions and its integrated suite of products, and CipherPoint Software, Inc., the global... View More
The gap between customer communications management (CCM) software technology capabilities and utilization by enterprises is changing the paradigm in CCM, says a report from Madison Advisors, an indepe
Corporations are a class of life on planet Earth, along with humans, the animal species, the vegetal world and the planet itself (with its own sub-classes of seas, mountains, wind, oxygen and whatnot).... View More
I recently attended a US Postal Service's Postal Customer Council (PCC) meeting where the focus was on direct mail. The interesting takeaway for me was how the use of direct mail in concert with email... View More
The idea of using documents to speak to customers directly is nothing new. Since the late 90s, momentum has been building to use personalization and relevant messaging to connect more closely with customers.... View More
Integrated Document Technologies, Inc. (IDT), a leading provider of products and services that help companies eliminate paper at its source, announces a new partnership with DocuSign, Inc. (DocuSign®
When we talk about customer communication strategy, the most common topic is the context of the communication. We can start by looking at the context of the pressures you face in terms of "more and less."
Attracting corporate attention to your information management/governance programs can be a hard road to travel, unless you’re directly contributing to the company’s revenue or cutting its costs.... View More
Decision makers may believe minimal or limited access is sufficient to get the benefits associated with mobile enablement. In practice, this tepid, apprehensive approach can actually create new bottlenecks
“Businesses will be paper-free!” This has been a mantra of the enterprise content management (ECM) industry since the launch of the first document imaging systems in the 1980s... View More
If you are involved in the production of high-volume, high-value transactional customer communications—especially if you are in Financial Services or Insurance—you are working in the gyre of... View More
In my past articles, I keep insisting, time and again, the reason that documents should be very well taken care of is that managers are paid to make decisions, which are made based on knowledge... View More
The world we live in is becoming richer and more interactive, and the workplace is no exception. Partly because consumer devices include video and mobile networks that do a better job of transmitting... View More
GMC Software Technology (GMC), a leader in Customer Communications Management (CCM), and Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to Property/Casualty insurers toda... View More
Winning information governance buy-in is a challenge. Learn how your peers overcame this challenge so you can benefit from this unique meeting of the minds... View More
Cybersecurity is top of mind, from the boardroom and C-suite to information technology (IT), legal, finance and more, but does that translate to effective policies and actions?... View More
Seamless and personalized customer interactions are no longer just a competitive advantage — they’re an expectation. Whether a customer is applying for a credit card, opening a bank account, or on
Change is the only constant when it comes to IT applications. Specifically for Enterprise Content Management (ECM) and Robotic Process Automation (RPA), proper knowledge is a necessity before inevitab
Remember the last time you filled out a mortgage application? If you're like most people, you probably spent hours wrestling with confusing forms, deciphering legal jargon and hunting down supporting
As we reach the midpoint of the decade, it’s clear that the 2020s are testing business leaders with a drive to leverage emerging technologies, evolving customer expectations and a more complex regulatory environment
Over the past 2 short years, the communications industry has been at the forefront of technological innovation, shaping how we connect, share and understand the world around us. Among the plethora of
