Nitin Kumar

Nitin Kumar is a Senior Managing Director at FTI Consulting and is based in New York. He is part of the Telecom, Media, and Technology (TMT) practice. Nitin's core area of expertise is around driving revenue growth by unlocking value from functions such as sales, marketing, service, pricing, and customer experience. He is also a regular contributor to FTI Journal. Prior to joining FTI Consulting, Nitin held leadership positions at several companies, including PricewaterhouseCoopers and Deloitte, as well as Hewlett-Packard.

August 2016

Keeping the Peace in the Cloud: The Shift to the SaaS Model

BY Nitin Kumar

Aug. 11 2016

Today, 69% of businesses use at least one cloud-based application for a variety of business functions, including customer relationship management (CRM), payroll administration, and supply chain management....

Going Headless: A More Agile Approach to CCM

By Patrick Kehoe

It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me
The Age of AI

By Bart Peluso

Artificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes
Gain a Holistic View of Your Customers

By Richard Huff

In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers
An Often-Overlooked Opportunity

By Sarah-Jayne Martin

Customer communications surrounding accounts receivable (AR), particularly those regarding overdue payments and the initiation of collections, are among the trickiest to craft given the critical
Key SaaS Intelligent Information Management

By John Harney

In the digital transformation era, what most needs digitization is multiform content. Enterprise content management systems (CMSes) are how that will get done

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