Nitin Kumar

Nitin Kumar is a Senior Managing Director at FTI Consulting and is based in New York. He is part of the Telecom, Media, and Technology (TMT) practice. Nitin's core area of expertise is around driving revenue growth by unlocking value from functions such as sales, marketing, service, pricing, and customer experience. He is also a regular contributor to FTI Journal. Prior to joining FTI Consulting, Nitin held leadership positions at several companies, including PricewaterhouseCoopers and Deloitte, as well as Hewlett-Packard.
SaaS_move
Aug. 11 2016
Today, 69% of businesses use at least one cloud-based application for a variety of business functions, including customer relationship management (CRM), payroll administration, and supply chain management....
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue