June 8 2016
Y Soft, a leading enterprise office solutions provider, has expanded its partner relationship with Xerox as the Powered by Y Soft provider in the Xerox Secure Print Manager Suite. Y Soft also released...
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June 2 2016
What does the content automation market look like in 2016? This infographic shows the survey results from InfoTrends and Quark Enterprise Solutions on how businesses develop their content and the challenges...
May 25 2016
Prinova Inc., a leader in developing and delivering innovative software and services within the Customer Communications Management (CCM) market, is proud to announce that its Messagepoint software was...
May 24 2016
Digital transformation is a key initiative for many organizations, but according to Forrester senior vice president of research Carrie Johnson, only 34% of executives surveyed think their strategy is correct....
May 9 2016
GMC Software (GMC), a leader in customer communications management, announced today that it will be showcasing its newest technology, GMC Inspire Customer Journey Mapping, in booth #414 at Document Strategy...
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April 25 2016
We are amidst a time of extraordinary change and faced with very real challenges as “customer-centricity” and disruptive digital technologies rewrite the rules as we know them. Time and time...
April 19 2016
Madison Advisors today announced it will sponsor an Executive Roundtable on May 12 at DOCUMENT Strategy Forum ’16 held May 10-12 at the Hyatt Regency O’Hare Chicago. The roundtable will take...
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April 19 2016
While the notion of “digital transformation” is not new, it is still misunderstood. Part of the problem is that there’s no universal definition. When you hear the phrase, it could be...
April 5 2016
NEPS, a leading provider of hosted customer communications management solutions and technology services, announces the availability of its newest offering, BedSide Docs™. BedSide Docs is a mobile...
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March 11 2016
Xerox today announced it’s expanding what multifunction printers (MFPs) can do in the workplace through advancements to its ConnectKey technology. The 14 Xerox ConnectKey-enabled i-Series MFPs are...
Jan. 25 2016
GMC Software Technology (GMC), a leader in Customer Communications Management (CCM), released a study it commissioned from Forrester Consulting to evaluate how financial services are improving their customer...
Jan. 19 2016
M-Files Corporation, a provider of solutions that dramatically improve how businesses manage documents and other information, today announced the immediate availability of M-Files Capture, a powerful...
Jan. 19 2016
Xpertdoc Technologies Inc., a Microsoft Gold Partner and leader in document generation and customer communications solutions, today announced that the U.S. Patent and Trademark Office has issued the patent...
Jan. 13 2016
DOCUMENT Strategy Forum ’16 is pleased to announce that HP Exstream, GMC Software, Adobe, 4Point, Kofax and Canon Solutions America have signed on as corporate sponsors of its May 10-12 event, taking...
Jan. 5 2016
Kodak Alaris is partnering with Google to make it easier for users to connect to document scanning devices from any type of computing environment—mobile, desktop or cloud—by taking advantage...
Jan. 5 2016
GMC Software (GMC), a leader in customer communications management, today announced the company has been named a Leader in the Gartner 2015 Magic Quadrant for Customer Communications Management, positioned...
Dec. 19 2015
Prinova Inc., a leader in developing and delivering innovative software and services within the Customer Communications Management (CCM) market, has been named a finalist in the 2015-2016 Cloud Awards...
Dec. 10 2015
Photizo Group agreed to develop an automated Just-in-Time (JiT) toner delivery solution with PrintFleet, a leading provider of managed print software (MPS) and data-driven solutions for the imaging industry
Nov. 23 2015
Ricoh Americas Corporation today announced enhancements to its flagship critical communications software, RICOH ProcessDirector, as part of the company’s ongoing efforts to deliver the best results...
Nov. 16 2015
The insurance industry and human resources departments share at least one thing in common. Both are data-heavy environments that include a number of time-consuming, manual workflows. Xerox announced solutions...
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue