Gimbel & Associates, an international management consulting firm and Crawford Technologies, a leading provider of customer communication solutions will host their second annual Engage360, an invit
MHC announced it has strengthened its position in the Leaders quadrant of the 2026 SPARK Matrix™ for Customer Communications Management Report by QKS Group.Key Findings: CCM as a Connected, AI-Drive
Messagepoint announced that it has been positioned as a leader in the QKS SPARK Matrix™: Customer Communications Management (CCM) 2026. This marks the seventh consecutive year that Messagepoint has...
DCM announced the acquisition of Octacom, a trusted Canadian provider of intelligent document processing, digitization, automation, and business process outsourcing solutions.This marks an important s
QKS Group has named Elixir as a SPARK leader, for second year in a row, in their analysis of the SPARK Matrix™: Customer Communication Management (CCM), 2026 Platform market. Elixir Technologies
Quadient announced it has been positioned as a Leader in the 2026 SPARK Matrix™: Customer Communications Management (CCM) report by QKS Group. The recognition, placing Quadient in the furthest upper
Solimar Systems, Inc., a leading developer of Customer Communication Management and Delivery solutions, today announced that ABT Mailcom, a Wisconsin-based mail services provider serving municipalitie
Solimar Systems, Inc. announced that three production-critical capabilities — Proof and Approvals, Duplicate File Checking, and Batching — are now included in every SOLitrack™ license....
Personalized marketing, while valuable for some, generates negative experiences for 53% of customers, who were 3.2x more likely to regret a purchase and 44% less likely to purchase again in the future
Hyland customers are redefining how their organizations get work done with AI-native innovations, demonstrating the power of the content-powered agentic enterprise at scale. At Hyland's annual Commun
MHC announced a strategic partnership with Odessa Technologies.Through the partnership, Odessa clients can now embed MHC NorthStar Customer Communications Management (CCM) capabilities directly into
Wire has announced the release of Pydio Cells v5, a major new version of its self-hosted enterprise content management platform. The release extends Cells with knowledge management capabilities while
As organizations continue investing in ERP, CRM, and HR platforms, a more subtle automation challenge persists just out of view: the critical data powering these systems remains trapped in documents l
Output Services Group, Inc. (OSG), a leader in Customer Communications Management (CCM), today announced a strategic partnership with Sagent, a leading fintech software company modernizing mortgage se
Elixir Technologies today introduced Elixir Muse™, a privacy-first AI writing assistant that significantly minimizes the workload involved in drafting, editing, proofreading and translating text....
Crawford Technologies announces a strategic collaboration with LetzChat-G to help government and regulated organizations improve multilingual access across document and digital communications.The coll
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
Customer experience (CX) has become a defining measure of success across industries, and insurance is no exception. Today, loyalty and brand affinity are shaped not just by price alone,