The New York City Department of Consumer and Worker Protection (DCWP) and Commissioner Samuel A.A. Levine proposed landmark reforms to ensure New Yorkers are not cheated of their time or money by shod
Salesforce announced it has entered into a definitive agreement to acquire Braze, a leading customer engagement platform, for approximately $5.66 billion in enterprise value. Under the terms of the ag
ServiceNow the Super Intelligence Control Tower for business reinvention announced a new AI Passport solution and significant advances in AI governance to help ensure AI agents are production-ready by
The Financial Stability Board (FSB) today published its final report on Sound Practices for Responsible Adoption of Artificial Intelligence, reflecting public feedback received on a consultative versi
Messagepoint announced that MARCIEAssist™, its purpose-built agentic AI capability for customer communications management (CCM), has been named a winner in the 2026 Stratus Awards for Cloud Computin
Smart Communications announced expanded AI-enhanced migration capabilities to help enterprises lower technical cost, reduce dependency on legacy communications systems, and build the foundation they n
OPEX® Corporation, a global leader in Next Generation Automation providing innovative solutions for warehouse, document and mail automation, has announced the launch of Axis™, a new document...
Inkit, a secure File Intelligence Platform that gives organizations full control over their document lifecycle, today announced a new set of product enhancements designed to make everyday document man
Solimar Systems, Inc., announced that its joint implementation with Compu-Mail, LLC and Hansen360 has received the Solution of the Year, Honorable Mention, category of the 2026 CXMPA Industry Awards
Smart Communications announced its strongest-ever first-half bookings performance. Bookings increased 17% year over year, reflecting increased investment by organizations seeking to modernize critical
Ascension has developed and scaled a digital outreach campaign that thousands of patients have opted into, prompting them to schedule annual wellness visits. The program and its practical applications
NASCO announced a strategic partnership with Doxim®, a leader in customer communications management (CCM) and engagement technology for highly regulated markets. The collaboration brings together NAS
Docufree announced it has been ranked No. 1624 on the 2026 Inc. 5000 list, the annual list of the fastest-growing private companies in America. The list is the most prestigious ranking of the nation�
Doxim announced that Central Alabama Water, the largest water utility in the state, has selected Doxim’s customer payment solution and portal. It will unify with Doxim's CCM solution already in pla
Sixfold today published its third annual Responsible AI Report. The report arrives as agentic AI, including Sixfold's own AI Underwriter, takes on more underwriting work without a human prompting eac
Nutrient announced Nutrient Documents for Salesforce, a natively built solution that consolidates the enterprise document lifecycle - generation, editing, redaction, and signing - inside Salesforce.Fo
MHC, a global provider of AI-powered SaaS solutions for document, communication and payment automation, today announced a strategic partnership with BlueCrest, a global provider of automated technolog
Aragon Research Inc. released its annual Aragon Research Globe™ for Workflow and Content Automation (WCA), 2026, evaluating 13 major providers in a market poised for massive transformation. The repo
Gimbel & Associates, an international management consulting firm and Crawford Technologies, a leading provider of customer communication solutions will host their second annual Engage360, an invit
Most conversations about moving customer communications to SaaS start with the platform. The more useful conversation starts with the communications. A migration is one of the few moments when an orga
If you’re staring at a Gantt chart that’s slipped three quarters, a budget that’s doubled, or a migration that looked simple in the demo and turned into a two-year saga, take a breath. You are far from alone
Making Every Customer Message MatterIn financial services, communication is often treated as a necessary obligation. A policy document must be delivered, an account statement must be sent, a claim let
Enterprise communications have long been framed as a debate between physical and digital delivery. Organizations pursuing cost savings often viewed digital transformation as a pathway to reducing or e
