Dec. 16 2025
Crawford Technologies announced it will host its seventh annual Industry Summit on April 8-9, 2026 in Orlando, Florida. New in 2026, Crawford Technologies will partner with Madison Advisors, a nationa
Dec. 15 2025
Doxim® is excited to announce the official opening of its West Coast communications hub, Doxim Phoenix, a new state-of-the-art facility located in Phoenix, Arizona. This facility offers Doxim greater
Dec. 9 2025
AODocs announced it has been recognized as an Emerging Specialist in the Gartner® Innovation Guide for Generative AI Knowledge Management Apps
Dec. 5 2025
SER Group announced the acquisition of Metaforce, a specialist in Customer Communication Management (CCM) and Customer Experience Management (CXM) software solutions.The move strengthens SER’s leade
Dec. 3 2025
Quadient, a global automation platform powering secure and sustainable business connections, announced the signing of an agreement to acquire CDP Communications, a long-standing Quadient partner and o
Dec. 2 2025
As companies across sectors race to stimulate consumer loyalty and provide differentiation, customer communications and digital experiences are under-appreciated levers in unlocking customer satisfact
Dec. 2 2025
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, released Version 5.9 of its Digital Transform Engine (DTE), the company's
Nov. 26 2025
Solimar Systems, Inc. announced the release of SOLscript Xpress™ that enables organizations to print Xerox VIPP® (Variable Data Intelligent PostScript Printware) applications on printers with...
Nov. 20 2025
Solimar Systems, Inc. announced a comprehensive update to SOLitrack™, its flagship database-driven output management and job tracking platform. The latest release of version 2.6 introduces powerful
Nov. 11 2025
SourceCX, a division of Sourcefit specializing in fully managed, modern outsourced customer support services, has been recognized in Everest Group's 2025 Customer Experience Management (CXM) Services
Nov. 11 2025
OSG announced two major innovations unveiled at its Q4 Client Elevate event:OSG JourneyConnect Acquire™: a next-generation performance-based direct mail solution designed to deliver highly personali
Nov. 5 2025
OPEX® Corporation announced the latest release of its CertainScan® 8.0 Intelligent Document Imaging Software Suite. Featuring a faster configuration, smarter defaults, and modern usability, OPEX’s
Oct. 20 2025
Klippa has once again caught the attention of the prestigious DMAwards jury
Oct. 16 2025
Solimar Systems announces its participation in PRINTING United Expo 2025, taking place at the Orange County Convention Center in Orlando, FL, October 22–24, 2025. The company will showcase its compr
Oct. 14 2025
Solimar Systems announced the release of Solimar® Print Director Enterprise™ (SPDE) version 9.4, featuring a new ReadyPDF® Prepress Console and enhanced color management capabilities. This...
Oct. 7 2025
Crawford Technologies will highlight its intelligent workflow consolidation solutions that reinforce the company’s commitment to supporting print provider organizations with easy-to-use, cost-effici
Oct. 6 2025
NetDocuments, the cloud-native platform purpose-built for legal professionals, today announced it has entered into a definitive agreement to acquire OpenText's legal document management solution (DMS
Sept. 30 2025
SER released findings from a major study of the Intelligent Document Processing (IDP) market. The study found that AI-augmented document processing adoption is rising and shifting into the front offic
Sept. 26 2025
OpenText released the findings of its third annual Global Managed Security Survey. The study shows that while AI is unlocking major growth opportunities for managed service providers (MSPs), many are
Sept. 22 2025
Quadient has been recognized as the Most Valuable Pioneer (MVP) by QKS Group in its first AI Maturity Matrix for Customer Communications Management, a new program spotlighting companies that are leadi
  • beyond ai
    AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
  • RPA
    Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
  • main
    For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
  • touchpoint
    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.