Messagepoint Inc. announced it has been named a Leader in the IDC MarketScape: Worldwide Intelligent Customer Communications Management 2024 Vendor Assessment (Doc #US51359124, December 2024) and the
Concord Technologies (“Concord”), a provider of Secure Document Exchange, Intelligent Document Processing, and Interoperability solutions, has entered into a comprehensive, partnership with...
SMA Technologies announced the acquisition of Encapture, an intelligent document processing and image lifecycle management company that enhances SMA’s automation solutions for financial institutions
QKS Group has named Cortical.io as a strong contender in their 2024 SPARK Matrix™ analysis of Intelligent Document Processing (IDP) marke. The QKS Group SPARK Matrix™ evaluates vendors based...
One half of all enterprises will use integrated intelligent automation technologies to optimize digital efficiencies by 2026, say analysts with Information Services Group (ISG) (Nasdaq: III), a leadin
MHC announced the availability of AI Assist—a suite of new AI capabilities to advance their solutions, beginning with their MHC EngageCX customer communications management (CCM) platform.With t
Kodak Alaris has announced the integration of generative AI with its award-winning Intelligent Document Processing (IDP) software, KODAK Info Input Solution. This new capability makes it easy for orga
Crawford Technologies announced President and CEO Ernie Crawford, will deliver the Platinum Partner keynote session, "Best Practices for Inclusion in Constituent Communications" at
SER is proud to announce its recognition as a Leader in the IDC MarketScape: Worldwide Intelligent Content Services 2024 Vendor Assessment.Based on customer interviews and comprehensive evaluation cri
Quadient, a global automation platform powering secure and sustainable business connections, announced a large U.S. federal government agency has awarded Quadient a contract worth nearly $1 million fo
FIS® has launched its Digital Trading Storefront, an innovative new platform that enables banks, brokers, market makers and fund managers to offer their customers a differentiated cross-asset
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, reinforces its commitment to empowering individuals with disabilities wi
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces it has received a Net Promoter ScoreSM (NPS®) of +81
As the pace of business becomes more frantic, companies are working harder than ever to manage and secure their business information. Many are falling behind.Digitech Systems announced the availabilit
Quadient, a global automation platform powering secure and sustainable business connections, announced today a new €6.5-million deal with one of the world’s largest publicly traded property...
Quadient has been recognized as a Technology Leader in the “SPARK Matrix: Accounts Payable Automation” report, a detailed analysis of the accounts payable (AP) automation market by independent...
Smart Communications™ has been named a ‘Leader’ in the first-ever Aspire Leaderboard for Interaction Experience Management (IXM). The launch of Aspire’s latest Leaderboard recognizes...
Accusoft, a software company specializing in document viewing, processing, and automation technologies for integration into Enterprise Content Management (ECM) solutions, has launched Document Q&A
Data center transformation involves the comprehensive rethinking and restructuring of data center strategies to better align with modern business needs, focusing on efficiency, scalability, and agilit
Reveille Software announced the launch of Reveille Sentry for Microsoft 365. This innovative solution enhances observability and control over M365-based intelligent automation platforms, filling a cri
Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand
AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
