June 8 2023
Smart Communications™ announced recent updates to its adapter that integrates with Pegasystems Inc., the low-code platform provider empowering the world’s leading enterprises to Build for Cha
June 7 2023
Naviant, Inc. has announced that it has partnered with Reveille Software to offer ECM monitoring solutions. Reveille is a leading solution for managing and monitoring business-critical Enterprise Cont
June 6 2023
Quadient announces the general availability of Quadient Inspire Flex Release 16 (R16), the latest advancement of Quadient’s enterprise omnichannel customer communications management (CCM) software...
June 2 2023
KnowledgeLake has been recognized as a Star Performer and Major Contender in the prestigious Everest Group Intelligent Document Processing (IDP) and Unstructured Document Processing Products PEAK Matr
May 31 2023
In May, Kodak Alaris hosted partners from around the globe at the PGA Championship at Oak Hill Country Club in Rochester, N.Y., home to the company’s U.S. headquarters. While in town, partners visit
May 23 2023
Kofax® announces TrustRadius recognized Kofax Power PDF with three 2023 Top Rated Awards
May 19 2023
Crawford Technologies announced SmartSetup v2.0 with AutoSense that uses artificial intelligence (AI) and machine learning (ML) to greatly simplify the task of indexing and extracting data from print
May 18 2023
BelWo, Inc., a global managed services provider specializing in customer communications management (CCM), announces it is exhibiting at the upcoming 2023 Document Strategy Forum (DSF), a peer-driven
May 17 2023
Transformations, Inc., a software solutions company and developer of the comprehensive customer communications management (CCM) platform, Uluro, announced the company will be speaking and exhibiting a
May 16 2023
Messagepoint Inc announced today the availability of AI-powered content generation to support the optimization of customer communications. Leveraging OpenAI’s ChatGPT and GPT-4, this new release...
May 16 2023
Today, Papyrus Software announced global availability of its key innovation Converse Designer|Composer – a tool that is about to reinvent how custom business applications are built
May 12 2023
Reveille Software (Reveille) announced new Hyland RPA and Kofax RPA support. The new Reveille solutions provide agentless management and monitoring capabilities to ensure the continued health and prod
May 9 2023
Square 9 Softworks announced that its new, AI-assisted capture solution, TransformAI, now supports line item data extraction
Screenshot 2023-05-03 at 3.20.02 PM
May 8 2023
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces the release of version 5.4 of the company’s Digital Transform
May 1 2023
BelWo, Inc., a global managed services provider specializing in customer communications management (CCM), announces it has been positioned as a Leader in the 2023 Aspire Leaderboard™ for CCM-CXM...
April 26 2023
Ricoh USA, Inc. today announced that Sepire, a marketing services and communications distribution company, is growing its capacity to meet market demand by adding a third RICOH Pro VC70000 continuous-
April 24 2023
Crawford Technologies announces that its fourth annual Customer Communications Virtual Summit will take place on Thursday, May 11, beginning at 10:00 a.m. ET
April 18 2023
Messagepoint Inc has been recognized as The Technology Leader in the 2023 SPARK Matrix™ in Customer Communications Management by Quadrant Knowledge Solutions
April 5 2023
Smart Communications™ announced today that the company has entered into a strategic partnership to integrate Smart Communications’ industry-leading customer communication management platform
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue