Aug. 7 2024
Iron Mountain announces the availability of Iron Mountain InSight® Digital Experience Platform (DXP), a secure software-as-a-service (SaaS) platform.Customers can use the platform to access, manage
July 31 2024
Reveille Software (Reveille), a leader in management and monitoring solutions for Intelligent Process Automation-based applications, today announced a partnership with ABBYY, a global leader in purpos
July 30 2024
Smart Communications released its 2024 “State of Customer Conversations” research reports today, revealing how consumers feel about Generative AI (GenAI) in customer communications. The report...
July 29 2024
OSG is excited to announce the appointment of industry veteran Gary Gregg as Chief Product Officer (CPO). With over 26 years in the Customer Communications Management (CCM) market, Gregg will be instr
July 17 2024
OpenText™ announced its latest groundbreaking product innovations with Cloud Editions (CE) 24.3. This release represents a significant leap forward in integrating advanced information managemen
July 9 2024
Crawford Technologies will showcase its award-winning solutions at thINK Ahead 2024, held July 17-19 in Boca Raton, Florida. Celebrating its tenth year, thINK Ahead is a collaborative and connected gr
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June 26 2024
Infosource Software has released its annual ranking of the leading vendors in the Capture & Intelligent Data Processing Software market
June 24 2024
OpenText™ announced it has achieved "fully authorized" status by the Federal Risk and Authorization Management Program (FedRAMP) for its Cloud for Government solution in the United States which no
June 21 2024
Reveille Software announced the release of its Summer 2024 product update. This latest release stands out with its expanded support for Intelligent Document Processing (IDP) and Robotic Process Automa
June 18 2024
Smart Communications™ announced that it has been named a Leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA), 2024 for the fifth consecutive year
June 12 2024
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, has entered a strategic partnership with Docuvela, an emerging innovator
June 7 2024
Reveille Software (Reveille) announced it has received the 2024 Intellyx Digital Innovator Award for delivering innovative ECM solutions that realize real customer results.Intellyx, a renowned industr
May 28 2024
Smart Communications™ has been named a Leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA), 2024 for the fifth consecutive year. The new report evaluates 12...
May 22 2024
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announced the release of Version 5.6 of its Digital Transform Engine (DTE)
May 20 2024
Viewpointe announced a new partnership with Mitek Systems, Inc
May 17 2024
Messagepoint announced today enhancements in the latest release of its intelligent Content Hub for customer communications management, designed to streamline the process of translating customer commun
May 16 2024
Reveille Software announced the integration of its Reveille platform with HaloPSA, a premier Professional Services Automation (PSA) software
May 8 2024
Quadient announces the signing of significant contracts in the first quarter of the 2024 fiscal year for its Intelligent Communication Automation software solutions in the U.S. healthcare sector. Thes
April 30 2024
Kodak Alaris has announced a strategic partnership with technology solutions integrator, SONDA. Under the terms of the agreement, SONDA will expand its solutions and service offerings to include award
April 25 2024
Quadient will showcase its newest, most advanced mailing and shipping systems, combined with powerful software and the latest technology in direct printing at drupa 2024
  • In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
  • In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
  • The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
  • Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
  • A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth