Quadient has been recognized as a Leader in the SPARK Matrix™: Customer Communication Management (CCM), Q2, 2025 report by global advisory and consulting firm QKS Group. This marks the fifth consecu
Smart Communications announces it has acquired Joisto, a cloud data archive company. As a result, customers will now have the ability to seamlessly store, manage and retrieve digital records and docum
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, reports on the success of its sixth annual Industry Summit held April 3-4
As federal oversight of financial institutions shifts, lenders are likely to be facing increased scrutiny from state regulators. With proposed funding cuts to the Consumer Financial Protection Bureau
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, released Version 5.8 of its Digital Transform Engine (DTE), the company's
QKS Group has released its latest in-depth analysis of the global End User Experience Management (EUEM) Market, signalling a strong growth phase ahead. The new reports - Market Share: End User Experie
EPAM Systems, Inc. released its AI research report, "From Hype to Impact: How Enterprises Can Unlock Real Business Value with AI." The report, based on a survey of 7,300 participants across nine cou
With innovative information management solutions, including the availability of its latest flagship OpenText Cloud Editions 25.2, OpenText is helping organizations create a new digital labor force and
Messagepoint has been recognized as one of the most innovative technology providers in the mortgage industry with the MortgagePoint Tech Excellence Award. The award highlights companies that have deve
Xplor International, the worldwide electronic document systems association, today announced that after more than 40 years, they have made the difficult decision to cease operations effective March 31
Hyland has announced greater capability across its product portfolio. Elevating intelligent content management with powerful new AI enhancements, Hyland is empowering organizations to optimize content
Messagepoint has been named a winner for the third consecutive year of a Business Intelligence Group’s Artificial Intelligence Excellence Award, in the generative AI subcategory. The Artificial Inte
Kodak Alaris has been honored by CRN®, a brand of The Channel Company, with a 5-Star Award in the 2025 CRN Partner Program Guide.The 5-Star Award is an elite recognition given to companies that have
SER Group has acquired AI company Klippa, a high-growth innovator in the rapidly evolving Intelligent Document Processing (IDP) market.As enterprises increasingly seek to automate document processes t
Quadient has maintained its leadership position on the Aspire Leaderboard. Produced by independent advisory firm Aspire CCS, the Aspire Leaderboard highlights and compares vendors in the customer comm
Everest Group Recognizes Chetu as a Leading Provider in Data and AI Services for Mid-Market Enterprises PEAK Matrix® Assessment 2025.“We are proud that Everest Group recognizes our data and AI...
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, today announced the release of Sunrise Enterprise, the only cloud-first
On Wednesday, March 5, OSG hosted its highly anticipated OSG Elevate 2025 product release event, unveiling new self-service customer communication solutions
Messagepoint announced today that it has been recognized by Aspire Customer Communications Services as a leader in its 2025 Aspire Leaderboard™ for customer communications management (CCM) technolog
MHC announces its inclusion as a contributing participant in Madison Advisors’ latest market analysis, “AI-Augmented Customer Communications Management Market Study.” MHC provided key...
The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth
