Output Services Group, Inc. (OSG), a leader in Customer Communications Management (CCM), today announced a strategic partnership with Sagent, a leading fintech software company modernizing mortgage se
Elixir Technologies today introduced Elixir Muse™, a privacy-first AI writing assistant that significantly minimizes the workload involved in drafting, editing, proofreading and translating text....
Crawford Technologies announces a strategic collaboration with LetzChat-G to help government and regulated organizations improve multilingual access across document and digital communications.The coll
Nutrient, the document intelligence company for modern businesses, today announced significant advancements to its Workflow automation platform, expanding how enterprises design, execute, and govern d
In recognition of Records and Information Management (RIM) Month, Docufree, a services-led provider of cloud-based document management and process automation solutions, today spotlights its Human-in-t
Sprinklr, the AI‑native Unified Customer Experience Management (Unified‑CXM) platform, today announced the Spring ’26 Release (26.4) — a major advancement in AI‑powered insights, marketing...
2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners
Papyrus Software announced the U.S. agenda and keynote lineup for its 2026 Open House Global Series, a premier gathering of enterprise transformation leaders curated to solve the "expert knowledge ga
Doxim® is pleased to announce FinTech Global has recognized them in their 2026 WealthTech100, an annual list of the world’s most innovative WealthTech companies. This is Doxim’s sixth appearance...
ImageSource, the maker of the ILINX® intelligent automation platform, has been named a 2026 Star Performer in the Everest Group Intelligent Document Processing (IDP) Products PEAK Matrix® Assessment
AI software company Klippa today announced that it will now operate under the Doxis brand, completing the next phase of its integration following the company’s acquisition by Doxis in March 2025.Uni
Solimar Systems, Inc. announced the general availability of SOLsearcher™ Cloud (SSC), a secure, Azure-native electronic document delivery and web presentment solution that enables organizations to...
Solimar Systems, Inc. announced its 35th anniversary. Founded on March 22, 1991, the company has grown from a small San Diego startup into a global enterprise serving thousands of customers worldwide
Accenture and Mistral AI have announced a multi-year strategic collaboration designed to help organizations in Europe and around the world scale advanced AI. The two companies will help clients rapidl
Quadient announced the next step in its evolution as a global software and AI-driven technology leader. Building on this long-standing transformation, Quadient is further positioning its Digital Autom
Messagepoint announced the acquisition of Sefas, a CCM and enterprise communications processing (ECP) software vendor.Enterprises — especially in regulated industries—are under growing pressure...
Messagepoint has announced MARCIEAssure™, a new AI-powered quality assurance solution designed to dramatically reduce the time, effort, and risk associated with preparing Medicare Advantage Annual...
MHC announced the appointment of Chris Hartigan as Chief Executive Officer, effective February 17, 2026. To lead the next phase in MHC’s growth, Chris brings extensive leadership experience in Custo
Customers aren’t contacting your support team because they need help. They’re contacting you because your communications are unclear.This hidden problem — known as failure demand — is driving
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
