As companies across sectors race to stimulate consumer loyalty and provide differentiation, customer communications and digital experiences are under-appreciated levers in unlocking customer satisfact
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, released Version 5.9 of its Digital Transform Engine (DTE), the company's
Solimar Systems, Inc. announced the release of SOLscript Xpress™ that enables organizations to print Xerox VIPP® (Variable Data Intelligent PostScript Printware) applications on printers with...
Solimar Systems, Inc. announced a comprehensive update to SOLitrack™, its flagship database-driven output management and job tracking platform. The latest release of version 2.6 introduces powerful
SourceCX, a division of Sourcefit specializing in fully managed, modern outsourced customer support services, has been recognized in Everest Group's 2025 Customer Experience Management (CXM) Services
OSG announced two major innovations unveiled at its Q4 Client Elevate event:OSG JourneyConnect Acquire™: a next-generation performance-based direct mail solution designed to deliver highly personali
OPEX® Corporation announced the latest release of its CertainScan® 8.0 Intelligent Document Imaging Software Suite. Featuring a faster configuration, smarter defaults, and modern usability, OPEX’s
Solimar Systems announces its participation in PRINTING United Expo 2025, taking place at the Orange County Convention Center in Orlando, FL, October 22–24, 2025. The company will showcase its compr
Solimar Systems announced the release of Solimar® Print Director Enterprise™ (SPDE) version 9.4, featuring a new ReadyPDF® Prepress Console and enhanced color management capabilities. This...
Crawford Technologies will highlight its intelligent workflow consolidation solutions that reinforce the company’s commitment to supporting print provider organizations with easy-to-use, cost-effici
NetDocuments, the cloud-native platform purpose-built for legal professionals, today announced it has entered into a definitive agreement to acquire OpenText's legal document management solution (DMS
SER released findings from a major study of the Intelligent Document Processing (IDP) market. The study found that AI-augmented document processing adoption is rising and shifting into the front offic
OpenText released the findings of its third annual Global Managed Security Survey. The study shows that while AI is unlocking major growth opportunities for managed service providers (MSPs), many are
Quadient has been recognized as the Most Valuable Pioneer (MVP) by QKS Group in its first AI Maturity Matrix for Customer Communications Management, a new program spotlighting companies that are leadi
Smart Communications announced the launch of SmartPATH™, a next-generation omnichannel orchestration and digital delivery solution. Designed for enterprises in highly regulated industries, SmartPATH
Affinda, an AI transformation partner to enterprises globally, today announced its new agentic AI document processing platform, which allows organizations to automate any document workflow, fast, achi
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, announces that KMWorld magazine has included Crawford Technologies’...
Elixir announced significant progress in its patent application for Elixir Catalyst, a groundbreaking AI and machine learning-powered solution that transforms how organizations migrate from legacy Cus
Solimar Systems announced a strategic partnership with Xenon forte, a provider of document management solutions in the Adriatic region. Through this partnership, Xenon forte will distribute and support...
Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand
AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
