Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, today announced the release of Sunrise Enterprise, the only cloud-first
On Wednesday, March 5, OSG hosted its highly anticipated OSG Elevate 2025 product release event, unveiling new self-service customer communication solutions
Messagepoint announced today that it has been recognized by Aspire Customer Communications Services as a leader in its 2025 Aspire Leaderboard™ for customer communications management (CCM) technolog
MHC announces its inclusion as a contributing participant in Madison Advisors’ latest market analysis, “AI-Augmented Customer Communications Management Market Study.” MHC provided key...
Crawford Technologies announced the availability of AccessibilityNow® SmartSetup, a solution that leverages the company’s AI-powered functionality, called AutoSense, to automatically create templat
MHC announces a strategic partnership with DTECH Software and Technology (“DTECH”), a premier customer experience integrator serving clients across Europe, the Middle East, and Africa (EMEA).This
Reveille Software (Reveille) announced the Reveille Winter 2025 Update, featuring Reveille AI Dynamic Thresholding. This latest release expands support for Microsoft 365, SharePoint Embedded, and Micr
As a subsidiary of eGlue, a leading company in Customer Interaction Management (CIM), DNOW!® is a global leader in facilitating digital transformations in Print Services Provider (PSP) markets.DNOW!�
Square 9 Softworks is excited to announce the launch of Square 9 Shareworks, a customer referral program designed to grow our network and show appreciation to customers who contribute to this growth
Quadient announced the results of a research study about how consumers value diverse types of communication. Quadient commissioned independent market research agency Opinium to conduct the study, surv
Transformations, Inc., a software solutions company and developer of Uluro, is pleased to announce that Alexandria Gregory, vice president of client services at Transformations, was selected to join N
Messagepoint announced today it is a recipient of HousingWire’s Tech100 Mortgage award. The award recognizes the most innovative and impactful organizations driving the mortgage industry forward....
Reveille Software announced the expansion of its partnership with ABBYY through new support for ABBYY Vantage and ABBYY FlexiCapture Cloud. This enhancement builds upon Reveille's existing integratio
Crawford Technologies will hold its sixth annual Industry Summit on April 2-3 at the Sable Hotel at Navy Pier in Chicago. The in-person event brings together end users, analysts, consultants and indus
Doxim® marks its 25th anniversary today. Doxim was founded in 2000 as a digital-first company to help clients in regulatory industries on their digital transformation journey
Information access is crucial to nearly every facet of business, but scaling organizations frequently find that they have outgrown the systems they have in place. Square 9’s new expert guide provide
Elixir announced a comprehensive suite of purpose-built solution packages that directly address the complex challenges healthcare organizations face during Annual Enrollment Periods (AEP) and througho
Technological innovation marches at a rapid pace, so separating important changes from others that matter less can be tricky. Let us help you make sense of three important technologies shaping busines
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, has established a partnership with D2L, a global learning innovation com
Kodak Alaris has announced a major refresh across its award-winning portfolio of document scanners. Upgrades to the KODAK S2085f Scanner, the S3000 Series, and the S3000 Max Series Scanners provide an
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
