OSG announced two major innovations unveiled at its Q4 Client Elevate event:OSG JourneyConnect Acquire™: a next-generation performance-based direct mail solution designed to deliver highly personali
OPEX® Corporation announced the latest release of its CertainScan® 8.0 Intelligent Document Imaging Software Suite. Featuring a faster configuration, smarter defaults, and modern usability, OPEX’s
Solimar Systems announces its participation in PRINTING United Expo 2025, taking place at the Orange County Convention Center in Orlando, FL, October 22–24, 2025. The company will showcase its compr
Solimar Systems announced the release of Solimar® Print Director Enterprise™ (SPDE) version 9.4, featuring a new ReadyPDF® Prepress Console and enhanced color management capabilities. This...
Crawford Technologies will highlight its intelligent workflow consolidation solutions that reinforce the company’s commitment to supporting print provider organizations with easy-to-use, cost-effici
NetDocuments, the cloud-native platform purpose-built for legal professionals, today announced it has entered into a definitive agreement to acquire OpenText's legal document management solution (DMS
SER released findings from a major study of the Intelligent Document Processing (IDP) market. The study found that AI-augmented document processing adoption is rising and shifting into the front offic
OpenText released the findings of its third annual Global Managed Security Survey. The study shows that while AI is unlocking major growth opportunities for managed service providers (MSPs), many are
Quadient has been recognized as the Most Valuable Pioneer (MVP) by QKS Group in its first AI Maturity Matrix for Customer Communications Management, a new program spotlighting companies that are leadi
Smart Communications announced the launch of SmartPATH™, a next-generation omnichannel orchestration and digital delivery solution. Designed for enterprises in highly regulated industries, SmartPATH
Affinda, an AI transformation partner to enterprises globally, today announced its new agentic AI document processing platform, which allows organizations to automate any document workflow, fast, achi
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, announces that KMWorld magazine has included Crawford Technologies’...
Elixir announced significant progress in its patent application for Elixir Catalyst, a groundbreaking AI and machine learning-powered solution that transforms how organizations migrate from legacy Cus
Solimar Systems announced a strategic partnership with Xenon forte, a provider of document management solutions in the Adriatic region. Through this partnership, Xenon forte will distribute and support...
Quadient has been named a Technology Leader in the SPARK Matrix™: Accounts Payable Automation, 2025 report, an independent market evaluation conducted by QKS Group. This is the third consecutive...
Crawford Technologies expands the availability of its AccessibilityNow® platform and award-winning workflow technology by establishing a partnership with Doceo Software, a provider of digital object
Genesys® announced Xperience 2025, the premier customer experience (CX) and AI event of the year, taking place Sept. 8–10, 2025, at the Gaylord Opryland Resort & Convention Center in Nashville
USA Auto, a Michigan based MGA, recently chose the insured.io platform to power their customer experience at launch, deploying an Insured Portal, Interactive Voice Response (IVR) system, and Retention
OpenText™ announced new findings that show partners leveraging OpenText Cybersecurity SMB solutions and its Secure Cloud platform for partners can achieve up to 6.7x return on every dollar invested
Customers aren’t contacting your support team because they need help. They’re contacting you because your communications are unclear.This hidden problem — known as failure demand — is driving
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
