Jan. 11 2023
Quadient reported preliminary 2022 results of its philanthropy program, Quadient Cares. Quadient's Corporate and Social Responsibility (CSR) strategy is built around five pillars: people, solutions
Jan. 4 2023
Quadient announces the largest contract for its Intelligent Communication Automation (ICA) solutions, with the signature of a two-year contract extension with one of the top 5 global healthcare insura
Dec. 8 2022
Keypoint Intelligence has awarded Kodak Alaris a Buyers Lab (BLI) 2023 Pick Award for the Kodak S3140 Max Scanner. BLI Pick Awards recognize the highest performing office technologies, the top scorers
Dec. 1 2022
Messagepoint announces the availability of integrations with Twilio® MessagingX, Twilio SendGrid® and Doxee Pvideo® to provide customers with new options for sending notifications and personalized
Nov. 29 2022
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces the release of its Digital Transform Engine (DTE) version 5.3. D
Nov. 28 2022
Business Forms Management Association (BFMA), the association for forms and business process professionals, announces registration is open for the 2023 BFMA annual conference, being held May 22-24 in
Nov. 22 2022
Business Forms Management Association (BFMA), the association for forms and business process professionals, announces the availability of the BFMA Certificate Program, designed to educate professional
Nov. 10 2022
Transformations, Inc., a software solutions company and developer of the customer communications management (CCM) platform, Uluro, announced the availability of a white paper commissioned from analyst
Nov. 3 2022
Quadient's cloud-based solution YayPay by Quadient was listed as a 2022 Technology Leader by Quadrant Knowledge Solutions in the SPARK Matrix™ analysis of the global accounts receivable application
Nov. 2 2022
Per Paloma Print Products:It is with much excitement, and a bit of sadness, that we announce that Paloma Product Marketing LLC has decided to transfer our client software license agreements to our pri
Oct. 28 2022
Business Forms Management Association (BFMA), the association for forms and business process professionals, is recognizing Cybersecurity Month this October by sharing tips on security and risk
Oct. 27 2022
Madison Advisors has published a brief on the current state of the automated document factory (ADF) model and the need to break free of the traditional page-based paradigm to support communications in
Oct. 5 2022
Quadient has released Quadient Impress Invoice, a software-as-a-service (SaaS) that securely and compliantly automates the preparation and delivery of invoices. Impress Invoice features built-in elect
Oct. 4 2022
Crawford Technologies, provider of innovative document solutions, announces the general availability of cSimpl (pronounced “simple”). This SaaS document reengineering service was designed for...
Sept. 27 2022
Business Forms Management Association (BFMA), the association for forms and business process professionals, announces the availability of its “Forms Management Book of Knowledge (Book of Knowledge)
Sept. 15 2022
Transformations Inc., a software solutions company and developer of the comprehensive customer communications management (CCM) platform, Uluro, announced that Uluro has been selected by United Collect
Sept. 15 2022
Smart Communications has expanded integration with leading insurance platform, Duck Creek. As customer preferences continue to shift digitally, these added connectors will support insurance compa
Sept. 14 2022
Madison Advisors has published a brief on the customer communications management (CCM) hosted managed services (HMS) market to provide insights on how to evaluate a CCM HMS provider’s overall soluti
Sept. 13 2022
Messagepoint has launched Semantex™, its new division providing an artificial intelligence (AI)-based content intelligence platform designed to empower developers tackling complex content-relat
Sept. 7 2022
Quadient has been named a finalist for the Reuters Events 13th Annual Responsible Business Awards, in the Diversity, Equity & Inclusion category.The Responsible Business Awards recognize and celeb
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue