Oct. 27 2021
Nordis Technologies was named to the first Aspire CCM-CXM Service Providers Leaderboard. Nordis was recognized for its focused solution, the patented Expresso® omnichannel CCM platform that delivers
Oct. 26 2021
O’Neil Digital Solutions, the nation’s leader in Customer Communications Management (CCM) and Customer Experience (CX), is pleased to announce their position as a leader in the CCM-CXM Service...
Oct. 22 2021
Quadient and Flywire Corporation today announced a new strategic collaboration to automate and digitize business-to-business (B2B) payments globally. As a result of the partnership, Quadient’s
Oct. 14 2021
Doxee (DOX:IM), the leading high-tech multinational company offering products for Digital Customer Experience and Digital Transformation, announces that has signed with Messagepoint, a leading provide
Oct. 13 2021
Quadient announces it has been recognized as a Technology Leader in a new analysis of the global customer journey mapping (CJM) market. The SPARK Matrix: Customer Journey Mapping (CJM), 2021 study fro
Oct. 5 2021
Quadient has announced a significant upgrade to Quadient® Impress, a software-as-a-service (SaaS) multi-channel document delivery and automation solution for small and medium businesses (SMBs). The...
Oct. 5 2021
The Business Intelligence Group today announced that it has awarded Messagepoint Inc. a 2021 Stratus Award for Cloud Computing in the Artificial Intelligence (AI) category. The Stratus Awards, an annu
Oct. 4 2021
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, has completed the acquisition of Open Access Technologies (OAT), a leading
Sept. 30 2021
Quadient has announced that the company has crossed over the 10,000 software customer threshold for the first time.Quadient rapidly expanded its software customer base in the first half of 2021 with m
Sept. 23 2021
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces the release of AccessibilityNow® Remediate, a standalone PDF...
Aug. 25 2021
Crawford Technologies has added AccessibilityNow® Validator, a new tool for testing document accessibility compliance, to its comprehensive AccessibilityNow platform
Aug. 23 2021
P3iD Technologies, Inc. has partnered with Kodak Alaris to provide enterprise clients with a secure and easy-to-use document scanning solution. The P3iD DoxaScan Intelligent Data Solution integrates w
Aug. 18 2021
Quadient has partnered with leading enterprise automation software company UiPath
Aug. 9 2021
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announced the availability of a white paper it commissioned from analyst f
July 19 2021
Smart CommunicationsTM has announced that its platform is now available via Amazon Web Services (AWS) in Germany. Customers across Europe can now join those already utilizing the Smart Communicat
July 12 2021
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, has joined the World Wide Web Consortium (W3C)
June 29 2021
INfuse Solution now includes user authentication to minimize security risks
June 9 2021
Customer Communications Management (CCM) consulting firm, Aspire Customer Communications Services, has announced today the upcoming launch of a new Aspire Leaderboard, and is inviting providers of CCM
June 8 2021
Messagepoint Inc. has been awarded two patents by the United States Patent and Trademark Office that support its customer communications management (CCM) platform’s unique ability to simplify the...
June 3 2021
Kofax®, has announced it has acquired PSIGEN Software, Inc., a provider of document capture, content management and workflow automation software and solutions.“We’re very pleased to welcome...
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue