Aug. 4 2020
Messagepoint is expanding its global presence into the Asia-Pacific (APAC) region with the establishment of a partnership with Customer Centrics International
July 30 2020
Delivers new way to quickly, efficiently and accurately capture and process high volumes of data, including more than 1,000 global IDs, in the cloud
July 24 2020
Quadient has announced today that Infosys has become a Platinum Business Partner in Quadient’s Partner Advantage Program.Infosys will leverage and supply Quadient solutions to provide businesses...
July 17 2020
The Internal Revenue Service (IRS), a division of the Department of the Treasury of the United States of America, has chosen DocBridge® software from Compart to more efficiently deliver taxpayer notices
July 16 2020
The 6.5 update addresses industry needs for tighter security, faster deployment, enhanced multi-site production management, multi-channel distribution capabilities, and low code workflow automation tools
July 1 2020
MHC has announced the acquisition of Ecrion Software, a leading provider of customer communication management (CCM) and customer experience automation (CXA) software and services. The combined compan
July 1 2020
Content Service Platform (CSP) debuts highly intuitive,“point-and-click” UI for unique AI service that makes it even easier to train and deploy custom machine-learning models
June 25 2020
Nuxeo, a cloud-native Content Services Platform (CSP), has announced that Nuxeo Content Cloud, the company’s Software-as-a-Service (SaaS) offering, has validated its compliance with the electronic
June 23 2020
Insurers can now create, manage and deliver two-way, highly interactive communications
June 19 2020
Quadient has announced the general availability of Quadient® Impress, a user-friendly outbound document automation platform that automates the customer communication workflow for small and medium bus
June 3 2020
The platform enables remote workers to scan directly into line-of-business systems from their home offices
June 2 2020
The Messagepoint Connector for Sefas Designer makes it possible for Messagepoint customers to take advantage of Sefas’ high-performance composition and post-composition capabilities
June 1 2020
The SER Group has announced that the company has been recognized for its collaboration solution the Doxis4® iRoom® in the 2020 Gartner Market Guide for Content Collaboration Tools*. Content col
May 27 2020
Every second, each individual creates 1.7 MB of information and about one-third of that data gets processed in the cloud
May 20 2020
DTE V4.11 upgrades deliver enhanced productivity, multi-language functionality and user efficiency
May 15 2020
Nuxeo has been positioned as a “Leader” in the Aragon Research Globe™ for Enterprise Content Platforms, 2020
May 14 2020
Messagepoint Inc. has launched Rationalizer, an AI-powered software solution that accelerates the migration of legacy customer communications and content to modern environments, while also enabling th
Industry Trends Q&A
May 4 2020
In this installment, Ernie Crawford of Crawford Technologies answers questions about industry trends in the current climate
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April 28 2020
Kofax has released the Kofax 2020 Intelligent Automation Benchmark Report, a study conducted by Forrester Consulting and commissioned by Kofax. The report finds while many enterprises have prioritized
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April 24 2020
Sefas announced that it has added a new Rapid Digital Transformation solution that broadly enhances its omnichannel capabilities
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue