Transformations Inc., a software solutions company and developer of the comprehensive customer communications management (CCM) platform, Uluro, announced that Uluro has been selected by United Collect
Smart Communications has expanded integration with leading insurance platform, Duck Creek. As customer preferences continue to shift digitally, these added connectors will support insurance compa
Madison Advisors has published a brief on the customer communications management (CCM) hosted managed services (HMS) market to provide insights on how to evaluate a CCM HMS provider’s overall soluti
Messagepoint has launched Semantex™, its new division providing an artificial intelligence (AI)-based content intelligence platform designed to empower developers tackling complex content-relat
Quadient has been named a finalist for the Reuters Events 13th Annual Responsible Business Awards, in the Diversity, Equity & Inclusion category.The Responsible Business Awards recognize and celeb
Kodak Alaris has announced a new partnership with Square 9 Softworks, a leading provider of award-winning process automation solutions. The two companies are offering a free Kodak S2060w Scanner with
Kofax® (or the “Company”), a leading supplier of Intelligent Automation (IA) software for digital workflow transformation, backed by TA Associates (“TA”) and Clearlake Capital...
Quadient has been positioned as a Leader in the 2022 Aspire Leaderboard™ of customer communications management (CCM) and customer experience management (CXM) vendors
For the 5th consecutive year, Messagepoint has been named a Leader in the Aspire Leaderboard for customer communications management (CCM) and customer experience management (CXM) technology.Messagepoi
In line with market evolution, the latest release to the Aspire CCM-CXM Leaderboard includes some big updates to the way users can segment the market view
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, will showcase its award-winning solutions at thINK Ahead 2022
Quadient has been named a Leader in The Forrester Wave™: Journey Mapping Platforms, Q2 2022. Forrester Wave reports provide an overview of the top providers in a market space with analysis of t
Quadient has launched DigitalBOOST, a pre-packaged suite of digital solutions that enables businesses to easily implement digital, self-service customer processes without IT dependency or investment i
Racami has received ISO 27001 certification for its hybrid business communications, workflow automation, payments, and customer experience platform, Alchem-e™."Our customers put tremendous eff
Smart Communications has been named a Leader in the IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment. With customer satisfaction and personalizat
Messagepoint announced today it has been named a Leader in the IDC MarketScape: Worldwide Customer Communications Management (CCM) 2022 Vendor Assessment (DOC #US48167722, June 2022). Vendor assessmen
Quadient was named a leader in the IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment - Dynamic Delivery of Multi-channel Personalized Experiences
Messagepoint announces the availability of new headless customer communications management (headless CCM) capabilities to support dynamic digital experiences with highly personalized content delivered
Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners
The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied
IDP, an AI-powered technology that reads documents and extracts meaning, has quickly become the advanced successor to traditional document extraction tools such as OCR
