“We are honored to win a 2021 Stratus Award for our cloud-based AI capabilities in our Messagepoint Advanced Rationalization and Content Intelligence Engine (MARCIE). This award reflects the focus we have as a company to deliver on the critical need for modern solutions that intelligently drive efficiency, control and optimization throughout the customer communications lifecycle,” said Steve Biancaniello, CEO, Messagepoint Inc. “A top concern for businesses today is producing customer communications that play a key role in improving the customer experience. Messagepoint’s scalable, AI-powered, cloud-based customer communications solutions are designed to enable exceptional customer experiences more efficiently.”

Messagepoint’s AI-powered customer communications management (CCM) solutions are purpose-built to handle the complexity of regulated, personalized omnichannel customer communications. Being the first SaaS CCM solution to add powerful AI-powered capabilities, only Messagepoint harnesses AI-powered Content Intelligence to automate and simplify the process of migrating, optimizing, authoring and managing customer communications across all platforms and channels. Messagepoint leverages Content Intelligence capabilities through MARCIE that acts as an intelligent assistant to drive consistency, brand alignment, readability, sentiment and compliance across all customer communication channels. In addition, Rationalizer, Messagepoint’s AI-powered content migration and optimization solution, is designed to accelerate the migration of legacy customer communications and content to modern environments, while also enabling the optimization of that content. The modernization of legacy content and CCM systems is a key goal of many organizations, such as those in the financial services, insurance and healthcare industries, that manage complex, regulated communications.

“Messagepoint is at the forefront of providing AI-powered customer communications solutions, helping to drive practical, intelligent innovations in the cloud,” said Maria Jimenez, chief nominations officer of Business Intelligence Group. “The cloud is now part of the fabric of our personal and professional lives and we are thrilled that our volunteer judges were able to help promote all of these innovative services, organizations and executives.”