Smart CommunicationsTM and Guidewire Software, Inc (NYSE: GWRE), today announced they have surpassed the 100 mutual customer milestone. More Guidewire customers now rely on Smart Communications to handle their customer communications than any other single Customer Communications Management (CCM) platform.

    Guidewire is a global reseller partner of Smart Communications. The Smart Communications products can be more quickly implemented by taking advantage of pre-built Ready for Guidewire-validated accelerators for Guidewire InsuranceSuite – made available for download from the Guidewire Marketplace. Smart Communications has been a Guidewire PartnerConnect Solution Premier Partner since 2009, and Guidewire has been a Smart Communications reseller since 2016.

    “The Smart Communications and Guidewire partnership has consistently delivered value to our mutual customers who are looking for innovative cloud solutions that enable smarter policyholder conversations across multiple channels,” said James Brown, CEO of Smart Communications. “Together, our digital-first strategies have transformed the insurance industry by improving efficiency and allowing for more meaningful interactions than could ever have been possible via legacy solutions and outdated processes.”

    Guidewire Vice President of Solution Alliances, Becky Mattick, notes, “The Guidewire and Smart Communications alliance provides mutual customers with a seamless digital communications experience that simultaneously drives business efficiencies and allows insurers to engage, innovate and scale their customer conversations. We celebrate this tremendous milestone in our partnership and look forward to building on our success.”

    Some of the mutual customers who are reaping the benefits of integrating the Smart Communications platform with Guidewire InsuranceSuite include Germania Insurance, Mountain West Farm Bureau Mutual Insurance Company, Pekin Insurance, Safe Auto Insurance Company, Wawanesa Mutual Insurance Company, Westfield Insurance, and Zurich Insurance. These insurers are improving internal efficiency and affording business users ultimate control over the creation, management, and delivery of customer correspondence. They are also leading the way in providing the digital-first, omni-channel interactions that today’s tech-savvy policyholders demand as customer experience becomes the new differentiator for carriers.

    Guidewire Connections conference attendees can visit Smart Communications at Booth P2 to learn more about how they can benefit from the out-of-the-box Ready for Guidewire accelerators connecting Smart Communications to Guidewire InsuranceSuite.


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