Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces the release of version 5.4 of the company’s Digital Transform
BelWo, Inc., a global managed services provider specializing in customer communications management (CCM), announces it has been positioned as a Leader in the 2023 Aspire Leaderboard™ for CCM-CXM...
Ricoh USA, Inc. today announced that Sepire, a marketing services and communications distribution company, is growing its capacity to meet market demand by adding a third RICOH Pro VC70000 continuous-
Crawford Technologies announces that its fourth annual Customer Communications Virtual Summit will take place on Thursday, May 11, beginning at 10:00 a.m. ET
Messagepoint Inc has been recognized as The Technology Leader in the 2023 SPARK Matrix™ in Customer Communications Management by Quadrant Knowledge Solutions
Smart Communications™ announced today that the company has entered into a strategic partnership to integrate Smart Communications’ industry-leading customer communication management platform
Messagepoint announced it has been named a winner in the Business Intelligence Group’s Artificial Intelligence (AI) Excellence Awards. The AI Excellence Awards recognize organizations, products and
Business Forms Management Association (BFMA), the association for forms and business process professionals, has announced the full lineup of speakers for its 2023 annual conference
Quadient announces growth momentum for its Intelligent Communication Automation solutions among public sector organizations across major geographies. In the 2022 fiscal year that closed January 31, 20
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, has announced that it will be hosting a Showcase Suite offering three days
According to new research of more than 400 professionals more than 80% of respondents cited the benefits of intelligent automation. The survey found that workflow inefficiencies remain one of the bigg
Driven by customer and partner demand, Rossum announced the launch of its education and training program to help users reap the full benefits of document processing technology, powered by artificial i
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces a major expansion of its convenient online CrawfordTech Academy
Small and medium-sized businesses across the U.S. will now have increased access to the full Kodak Alaris portfolio with the benefit of local support, thanks to a new strategic alliance with Sharp Ima
Customers aren’t contacting your support team because they need help. They’re contacting you because your communications are unclear.This hidden problem — known as failure demand — is driving
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
