Feb. 12 2021
Kofax® announces it has integrated with Coupa Software to help enterprises deepen operational efficiencies as they digitally transform their spend management processes.Integrating Kofax ReadSoft
Feb. 4 2021
Quadient has announced today the general availability of Quadient® Impress version 1.2, an upgrade of the multichannel outbound document management platform that automates the customer communication
Feb. 3 2021
Madison Advisors has announced the release of a new research study, “Customer Communications Management Hosted Managed Services Market Update, 3rd Edition.” Madison Advisors defines customer...
Feb. 2 2021
Smart Communications and imimobile PLC announced they have signed a strategic partnership that will bring two-way message orchestration capabilities to Smart Communications customers.As a result of th
Jan. 28 2021
Quadient has announced that YayPay, its recently-acquired Software-as-a-Service (SaaS) accounts receivable (AR) automation platform, has been named a Market Leader in the IDC MarketScape: Worldw
Jan. 25 2021
The Xplor webcast is complimentary and everyone is welcome to attend
Jan. 21 2021
Certification validates Nuxeo is committed to meeting key regulations and protecting sensitive information.
Jan. 19 2021
The study evaluated 20 key vendors in the global CCM market, analyzing short-term and long-term growth opportunities, emerging trends in technology and future market outlook
Jan. 18 2021
Quadient reached the EcoVadis Gold status and is in the top 1% of companies in its industry category. This marks the third consecutive year EcoVadis has recognized Quadient with the Gold certification
Jan. 13 2021
Given once a year, this award recognizes the vendor whose product line is deemed best overall based on its rigorous lab evaluations
Jan. 8 2021
The new version has been designed to solve all customer communication objectives of an organization
Jan. 7 2021
By integrating Customer Journey Mapping, British Gas is strengthening trust and satisfaction throughout the customer lifecycle
Jan. 7 2021
The study focuses on the nine integral components that make up a post composition solution, the capabilities of this software and where post composition fits in an overall customer communications management...
Dec. 21 2020
The solution helps customers worldwide simplify the transformation of their document-centric processes and stay ahead of their competition
Dec. 16 2020
Keypoint Intelligence has announced Kodak Info Input Solution v6 as winner of the BLI 2021 Pick Award for Outstanding Distributed Capture & Workflow Optimization Solution in the Document Imaging S
Dec. 15 2020
Analyst firm cites newly distributed workforce, digital transformation and expanding volume and velocity of content as key factors driving more organizations to adopt DAM solutions
Dec. 15 2020
Quadient has announced that it has partnered with Duck Creek Technologies Inc., a global provider of SaaS-delivered enterprise software to the property and casualty insurance industry. The collaborati
Dec. 9 2020
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, has released a new version of its Digital Transform Engine (DTE), the core
Dec. 7 2020
Vendors are selected for Innovation Awards based on the core innovation of their product or service
Nov. 25 2020
Nuxeo, developer of a leading cloud-native Content Services Platform, today announced it has been named a Visionary in the Gartner Magic Quadrant for Content Services Platforms (CSP)1 for the fourth y
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue