Crawford Technologies will hold its third annual Customer Communications Virtual Summit will take place on Wednesday, May 4, beginning at 10 a.m. ET. The full-day complimentary event, hosted under the theme, “Embracing Our Digital Future: Strategies to Adapt, Evolve and Win,” brings together industry experts and leaders in customer communications management (CCM) to share meaningful insights on the trends, strategies and innovations pivotal to the success of an organization’s digital transformation initiatives and the delivery of an exceptional customer experience.

Ernie Crawford, president and CEO of Crawford Technologies, will welcome attendees and share his perspective on the future of customer communications in our digital-first world. Setting the direction for the day, Crawford will discuss leveraging the latest innovations in customer communications to solve the primary challenges facing enterprises and institutions today: omnichannel delivery, customer experience, accessibility, compliance, security and data optimization.

The virtual event offers a mix of thought leadership sessions, case studies and live demonstrations across three tracks: Enterprise Output Management, eDelivery & Content Services, and Document Accessibility. Presenters in these sessions include industry experts in CCM: Rich Medina, co-founder and principal consultant at Doculabs; Ollie Cantos, board chair at RespectAbility; and Mia Papanicolaou and Liz Stephens, customer communication strategists at The Chameleon Collective. John Slaney, chief technology officer at Content Critical Services, Inc.; Tim Lewandowski, manager, Print & Administrative Services at Medical Mutual; and Jeff Wissel, chief accessibility officer at Disability:IN, will share their experiences in accelerating their digital journeys. Presenting sponsors include Smart Communications, Canon, Doculabs, enChoice, BlueRush, TPGi and Verbit.

Attendees will have the opportunity to interact with Crawford Technologies’ subject matter experts and view live demonstrations of cloud re-engineering, document accessibility, preference management and workflow automation solutions. At the close of the Summit, all attendees are invited to a networking event, “May the Fourth be with You,” for some fun and shared conversation.

For more information or to register for the Customer Communications Virtual Summit, click here.

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