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Sept. 1 2022
Do your teams manage a large number of document-based processes? Do you have vast libraries of forms and templates that are tailored for products and regions, or multiple legacy platforms that underpi
Aug. 30 2022
Kodak Alaris has announced a new partnership with Square 9 Softworks, a leading provider of award-winning process automation solutions. The two companies are offering a free Kodak S2060w Scanner with
Aug. 18 2022
Kofax® (or the “Company”), a leading supplier of Intelligent Automation (IA) software for digital workflow transformation, backed by TA Associates (“TA”) and Clearlake Capital...
Aug. 2 2022
Transformations, Inc. is named a Leader in the Aspire Leaderboard for 2022 in the Enterprise Communications Processing (ECP) category
Aug. 2 2022
Quadient has been positioned as a Leader in the 2022 Aspire Leaderboard™ of customer communications management (CCM) and customer experience management (CXM) vendors
July 29 2022
For the 5th consecutive year, Messagepoint has been named a Leader in the Aspire Leaderboard for customer communications management (CCM) and customer experience management (CXM) technology.Messagepoi
July 27 2022
In line with market evolution, the latest release to the Aspire CCM-CXM Leaderboard includes some big updates to the way users can segment the market view
July 19 2022
Crawford Technologies has integrated a host of advancements in its PRO Reprint Server
July 13 2022
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, will showcase its award-winning solutions at thINK Ahead 2022
July 12 2022
Quadient has been named a Leader in The Forrester Wave™: Journey Mapping Platforms, Q2 2022. Forrester Wave reports provide an overview of the top providers in a market space with analysis of t
June 28 2022
Quadient has launched DigitalBOOST, a pre-packaged suite of digital solutions that enables businesses to easily implement digital, self-service customer processes without IT dependency or investment i
June 16 2022
Racami has received ISO 27001 certification for its hybrid business communications, workflow automation, payments, and customer experience platform, Alchem-e™."Our customers put tremendous eff
June 9 2022
Smart Communications has been named a Leader in the IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment. With customer satisfaction and personalizat
June 6 2022
Messagepoint announced today it has been named a Leader in the IDC MarketScape: Worldwide Customer Communications Management (CCM) 2022 Vendor Assessment (DOC #US48167722, June 2022). Vendor assessmen
June 3 2022
Quadient was named a leader in the IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment - Dynamic Delivery of Multi-channel Personalized Experiences
May 31 2022
Messagepoint announces the availability of new headless customer communications management (headless CCM) capabilities to support dynamic digital experiences with highly personalized content delivered
May 31 2022
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces the introduction of CCM Gateway SDK (software development kit)
May 23 2022
Kodak Alaris has enhanced its Kodak i4000 Series Scanners. The Kodak i4650 and Kodak i4850 Production Scanners now deliver faster scanning speeds of up to 160 pages per minute (ppm).Kodak i4000 Series
May 18 2022
Crawford Technologies announces the release of its Digital Transform Engine (DTE) version 5.2. The newest version of DTE, the foundation of the Crawford Technologies portfolio of software and sol
May 11 2022
KnowledgeLake announces the availability of its latest platform release, code-named “Tahoe,” for automating document processes and delivering data insights.This latest edition of the platform
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue