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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer Experience Nov. 7 2023
Kodak Alaris has bolstered its ecosystem of strategic partners by signing a partnership contract with Kyocera Document Solutions France, another major player in document capture solutions. The agreeme
Oct. 26 2023
Scanning a large batch of documents can be quick and easy thanks to the imageFORMULA DR-S250N, the latest office document scanner from Canon U.S.A., Inc., a leader in digital imaging solutions. The ne
Oct. 24 2023
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, announces it has once again expanded the reach of its AccessibilityNow®
Oct. 19 2023
Quadient experiences strong momentum on digital adoption among its Mail-Related Solution customers, with Quadient’s multi-channel document distribution software sales increasing fast, particularly...
Oct. 18 2023
Ricoh today announced the global debut of the RICOH Pro Z75 Digital Press, the first B2 perfecting (auto-duplexing) sheetfed inkjet platform using aqueous ink
Oct. 13 2023
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announced today that it will update all of its solutions to be in complian
Oct. 11 2023
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, will showcase a range of workflow automation solutions that enable organiz
Oct. 9 2023
Reveille Software announced the company’s participation in OpenText World 2023 in Las Vegas, NV, from October 11-12, 2023 at the Venetian Resort Las Vegas. Reveille will take part in a high-level...
Oct. 6 2023
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, announced today that its president and CEO, Ernie Crawford, will be pres
Sept. 28 2023
Transformations Inc., a software solutions company and developer of the comprehensive customer communications management (CCM) platform, Uluro, announced that its uCampaign module has been successfull
Sept. 27 2023
Crawford Technologies is entering into a reseller partnership with Insqope Pty Ltd, an Australian-based provider of tailored consulting, analysis and technological solutions
Sept. 18 2023
Ricoh USA, Inc. announced the RICOH Pro™ C7500, designed to empower print service providers (PSPs) to elevate their creative and versatile print production capabilities
Sept. 14 2023
Reveille Software (Reveille) will reveal new Hyland support features and its participation in a roundtable discussion at CommunityLIVE 2023 in Las Vegas, NV, from October 5-11 at the Caesars FORUM.Com
Sept. 13 2023
Kofax® recently unveiled a new Azure OpenAI connector for TotalAgility on the Kofax Marketplace. TotalAgility, the leading platform for content-intensive intelligent automation workflows
Aug. 24 2023
Quadient announces the integration of its Intelligent Communication Automation (ICA) platform with Microsoft Azure AI
Aug. 23 2023
In this Industry Trends Q&A, Ernie Crawford, President & CEO of Crawford Technologies, shares his thoughts on AI’s possibilities in CCM and CX as well as other recent trends
Aug. 21 2023
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, expands the availability of its AccessibilityNow® platform
Aug. 16 2023
Smart CommunicationsTM announced the results of a global survey that uncovers the impact of personalized, clear customer communications and a streamlined forms experience on customer experience, loyal
Aug. 2 2023
Ricoh USA, Inc. announced the next generation of its flagship toner-based color sheet-fed press, the RICOH Pro C9500
July 27 2023
KnowledgeLake, a modern cloud-native Enterprise Content Management (ECM) platform, announced the immediate availability of KnowledgeLake StreamLine SolutionsTM, a groundbreaking suite of solutions tha
The future of customer experience will be defined not by any single system, but by the interoperability between them
Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand
AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
By Eric RizRobotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in