Feb. 8 2022
Smart Communications and OneSpan Inc. have announced a partnership that integrates OneSpan’s e-signature product, OneSpan Sign, into the Smart Communications platform to extend the value of the
Feb. 1 2022
Crawford Technologies has acquired Agilitech Solutions and has renamed the company CrawfordTech Government Solutions
Jan. 31 2022
Dynamsoft updated its document capture software development kit to now allow developers to rapidly add a full-fledged document scanning widget into their HTML5 web-based applications. It can be done b
Jan. 25 2022
Quadient announced that it has been awarded an AA rating in the MSCI ESG Ratings dated December 2021.MSCI is a leading provider of critical decision support tools and services for the global investmen
Jan. 24 2022
Ricoh USA, Inc. has announced RICOH Claims Management Services, a purpose-built integrated service that solves a top challenge for insurance providers: expediting claims resolution to improve cu
Jan. 21 2022
Madison Advisors has announced the availability of its newest research report, “Interactive Personalized Video Solutions Market Study.” Viewing interactive personalized video (IPV) solutions...
Jan. 19 2022
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces the launch of CrawfordTech Academy, a learning platform availabl
Jan. 12 2022
Keypoint Intelligence, the world’s leading independent tester of document imaging products, has honored Kodak Alaris with the Buyers Lab (BLI) 2022 Scanner Line of the Year Award. The global informa
Jan. 10 2022
Ephesoft Inc., a global leader in intelligent document processing, automation and data enrichment solutions, and Workato, the leading Enterprise Automation Platform, today announced that Ephesoft Tran
Jan. 7 2022
Docufree, a provider of business support and IT technology services headquartered in Guatemala City, Guatemala, Central America. The agreement will provide Allied Global with the ability to offer Docu
Dec. 10 2021
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces the release of DTE 5.1, the newest version of Crawford Technolog
Dec. 10 2021
Quadient has shared that its Intelligent Communication Automation cloud-based software solutions business gained more than 2,000 net new customers in the first nine months of the year, 800 of which we
Dec. 7 2021
Quadient has announced the general availability of Inspire Flex Release 15 (R15), Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) software solution. The new relea
Dec. 7 2021
Smart Communications has announced the results of a global survey that uncovers consumer and business leader opinions about the current state of conversations between customers and financial services
Dec. 6 2021
Messagepoint announced today that it has entered into a global OEM partnership with Sefas. Messagepoint will leverage Sefas Designer’s communications composition capabilities in Messagepoint Compose
Nov. 23 2021
Quadient has announced its first-ever Experience Partner Awards. The awards recognize partners that excel in working with Quadient’s Customer Experience Management (CXM) software solutions, providin
Oct. 28 2021
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, is celebrating 25 years of moving the customer communications industry for
Oct. 27 2021
The annual event has evolved from a Quadient Inspire users conference to today’s must-attend global CX conference. The event brings together CX and customer communications management (CCM) professio
Oct. 27 2021
Smart CommunicationsTM and Guidewire Software, Inc (NYSE: GWRE), today announced they have surpassed the 100 mutual customer milestone. More Guidewire customers now rely on Smart Communications to han
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue