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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer Experience Dec. 9 2025
AODocs announced it has been recognized as an Emerging Specialist in the Gartner® Innovation Guide for Generative AI Knowledge Management Apps
Dec. 5 2025
SER Group announced the acquisition of Metaforce, a specialist in Customer Communication Management (CCM) and Customer Experience Management (CXM) software solutions.The move strengthens SER’s leade
Dec. 3 2025
Quadient, a global automation platform powering secure and sustainable business connections, announced the signing of an agreement to acquire CDP Communications, a long-standing Quadient partner and o
Dec. 2 2025
As companies across sectors race to stimulate consumer loyalty and provide differentiation, customer communications and digital experiences are under-appreciated levers in unlocking customer satisfact
Dec. 2 2025
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, released Version 5.9 of its Digital Transform Engine (DTE), the company's
Nov. 26 2025
Solimar Systems, Inc. announced the release of SOLscript Xpress™ that enables organizations to print Xerox VIPP® (Variable Data Intelligent PostScript Printware) applications on printers with...
Nov. 20 2025
Solimar Systems, Inc. announced a comprehensive update to SOLitrack™, its flagship database-driven output management and job tracking platform. The latest release of version 2.6 introduces powerful
Nov. 11 2025
SourceCX, a division of Sourcefit specializing in fully managed, modern outsourced customer support services, has been recognized in Everest Group's 2025 Customer Experience Management (CXM) Services
Nov. 11 2025
OSG announced two major innovations unveiled at its Q4 Client Elevate event:OSG JourneyConnect Acquire™: a next-generation performance-based direct mail solution designed to deliver highly personali
Nov. 5 2025
OPEX® Corporation announced the latest release of its CertainScan® 8.0 Intelligent Document Imaging Software Suite. Featuring a faster configuration, smarter defaults, and modern usability, OPEX’s
Oct. 20 2025
Klippa has once again caught the attention of the prestigious DMAwards jury
Solimar Systems to Showcase Prepress Console and Intelligent Automation Solutions at PRINTING United
Oct. 16 2025
Solimar Systems announces its participation in PRINTING United Expo 2025, taking place at the Orange County Convention Center in Orlando, FL, October 22–24, 2025. The company will showcase its compr
Oct. 14 2025
Solimar Systems announced the release of Solimar® Print Director Enterprise™ (SPDE) version 9.4, featuring a new ReadyPDF® Prepress Console and enhanced color management capabilities. This...
Oct. 7 2025
Crawford Technologies will highlight its intelligent workflow consolidation solutions that reinforce the company’s commitment to supporting print provider organizations with easy-to-use, cost-effici
Oct. 6 2025
NetDocuments, the cloud-native platform purpose-built for legal professionals, today announced it has entered into a definitive agreement to acquire OpenText's legal document management solution (DMS
Sept. 30 2025
SER released findings from a major study of the Intelligent Document Processing (IDP) market. The study found that AI-augmented document processing adoption is rising and shifting into the front offic
Sept. 26 2025
OpenText released the findings of its third annual Global Managed Security Survey. The study shows that while AI is unlocking major growth opportunities for managed service providers (MSPs), many are
Sept. 22 2025
Quadient has been recognized as the Most Valuable Pioneer (MVP) by QKS Group in its first AI Maturity Matrix for Customer Communications Management, a new program spotlighting companies that are leadi
Sept. 18 2025
Smart Communications announced the launch of SmartPATH™, a next-generation omnichannel orchestration and digital delivery solution. Designed for enterprises in highly regulated industries, SmartPATH
Sept. 17 2025
Affinda, an AI transformation partner to enterprises globally, today announced its new agentic AI document processing platform, which allows organizations to automate any document workflow, fast, achi
By Eric RizFor more than a decade, personalization has been the dominant narrative in customer experience. Organizations invested heavily in understanding their customers. They built data lakes. They deployed an
We’re now in the experience economy, where customers measure companies by how easy, clear and effective it is to get something done
In 2026, many organizations are still trying to meet modern expectations with yesterday's siloed content operating model. Until that changes, the gap between what customers expect and what organizations can deliver will continue to widen
Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro