Messagepoint Inc. has launched Rationalizer, an AI-powered software solution that accelerates the migration of legacy customer communications and content to modern environments, while also enabling th
Kofax has released the Kofax 2020 Intelligent Automation Benchmark Report, a study conducted by Forrester Consulting and commissioned by Kofax. The report finds while many enterprises have prioritized
Quickcoms, a Customer Communications Management (CCM) SaaS platform enabling highly regulated industries to do effective communications and marketing, today announced the launch of its visual workflow
After successfully venturing to the West Coast for the first time in 11 years, DOCUMENT Strategy Forum (DSF) is returning to where it all began–Chicago, IL. DSF ’20 Chicago will be held on...
Quadient, formerly GMC Software, the award-winning leader in Customer Communications Management (CCM), will be speaking and exhibiting on different areas critical to customer experience success at Document...
The DOCUMENT Strategy Forum (DSF) is pleased to announce that its 2019 Conference will be held on May 7-9, 2019 at the Hilton Anaheim in California. For the past ten years, the DSF has blazed a path to...
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, will sponsor Document Strategy Forum, to be held May 21-23 at the Marriott
Customer communications management technology provider Nordis Technologies today announced the addition of Paul Sykes as the Chief Operating Officer and Chief Financial Officer. Mr. Sykes previously served...
Salesforce announced on Tuesday that they had entered into a definitive agreement to acquire MuleSoft, valuing the application network provider at $6.5 billion. Customer relationship heavyweight Salesforce...
IBM this week unveiled their new data science and machine learning platform, displaying their aggressive push to speed up artificial intelligence (AI) adoption at organizations worldwide. The new Cloud...
DATAMATX announced it has met the certification requirements as a service provider for the Payment Card Industry Data Security Standard (PCI DSS) version 3.2. In an ongoing effort to respond to cyberattacks...
Anexinet Corporation announced the release of ListenLogic 3.0, which introduces over 20 new enhancements for efficiently gathering data across contact center records, social media posts, email conversations,...
Nuxeo, the leading cloud-native Content Services Platform, announced the opening of its Japan office in Tokyo. The new office in Tokyo is part of the company’s commitment to increasing its presence...
The new year has been pretty quiet on the acquisition front for OpenText, but today, they showed some love for the cloud file sharing and collaboration firm Hightail, announcing they had acquired Hightail...
Kofax, a leading provider of software to simplify and transform the First Mile of business, announced a “First Year Free” offer that allows organizations to try and buy its market leading Kofax...
Xillio, specialist of content migration and integration, announces the launch of its cloud-based API for content integration services. With this API, developers can quickly and easily access a multitude...
Smart Communications, an innovator in customer and business conversations, announced plans to integrate with popular voice assistants (such as Amazon’s Alexa and Google Home), and to allow the delivery...
Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners
The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied
IDP, an AI-powered technology that reads documents and extracts meaning, has quickly become the advanced successor to traditional document extraction tools such as OCR
