GhostDraft, an industry leader in customer communications management (CCM), today announced the launch of LiveDocs. LiveDocs is a modern, highly interactive, and secure document format using web-based technology. It offers a new way for insurance carriers to transform complex and static communications into useful, easy to understand, and engaging experiences.
Features of LiveDocs include:
By creating one template that adapts to any device upon delivery, GhostDraft LiveDocs provides insurers an intuitive way to develop clear, compelling communications that:
“As the world is changing in profound ways, so is customer expectations,” said Larsen Lockwood-Hall, CEO of GhostDraft. “The way we live, work, buy, consume, and interact has changed for good. Customers are demanding personalized, two-way, data-driven, responsive, and interactive communications. That’s why we are bringing you GhostDraft LiveDocs, empowering you to seamlessly collaborate with your team to create, manage, deliver, and track rich HTML5-based communications.”
• Interactive forms
• Interactive graphs and charts
• AI-driven voice query
• Live calculators
• Personalized video
• Chatbot integration
• Omnichannel delivery
• Encrypted, unchangeable format
• Advanced authentication
• Integration to payment gateway
• Search, sort and filter
• Export to excel, save to PDF, or print
• Deliver an enriched customer experience
• Reduce print, postage, call center, and support costs
• Reduce average days-to-pay
• Create a competitive advantage
• Strengthen, expand and acquire customer relationships
LiveDocs is useful for:
• Quotes
• Customer onboarding
• Billing statements and invoices
• Marketing communications
• Policy documents and renewals
• First notice of loss
• Claims communication
• General correspondence
• Life insurance annual statement
• Agent onboarding and commission statements
• Shareholder investment statements
LiveDocs is available now and includes a flexible pay-as-you-go pricing model. For more information on LiveDocs, visit GhostDraft LiveDocs or view a sample insurance billing LiveDoc.
