June 23 2020 07:12 AM

Insurers can now create, manage and deliver two-way, highly interactive communications

GhostDraft, an industry leader in customer communications management (CCM), today announced the launch of LiveDocs. LiveDocs is a modern, highly interactive, and secure document format using web-based technology. It offers a new way for insurance carriers to transform complex and static communications into useful, easy to understand, and engaging experiences.

“As the world is changing in profound ways, so is customer expectations,” said Larsen Lockwood-Hall, CEO of GhostDraft. “The way we live, work, buy, consume, and interact has changed for good. Customers are demanding personalized, two-way, data-driven, responsive, and interactive communications. That’s why we are bringing you GhostDraft LiveDocs, empowering you to seamlessly collaborate with your team to create, manage, deliver, and track rich HTML5-based communications.”

Features of LiveDocs include:
• Interactive forms
• Interactive graphs and charts
• AI-driven voice query
• Live calculators
• Personalized video
• Chatbot integration
• Omnichannel delivery
• Encrypted, unchangeable format
• Advanced authentication
• Integration to payment gateway
• Search, sort and filter
• Export to excel, save to PDF, or print

By creating one template that adapts to any device upon delivery, GhostDraft LiveDocs provides insurers an intuitive way to develop clear, compelling communications that:
• Deliver an enriched customer experience
• Reduce print, postage, call center, and support costs
• Reduce average days-to-pay
• Create a competitive advantage
• Strengthen, expand and acquire customer relationships

LiveDocs is useful for:
• Quotes
• Customer onboarding
• Billing statements and invoices
• Marketing communications
• Policy documents and renewals
• First notice of loss
• Claims communication
• General correspondence
• Life insurance annual statement
• Agent onboarding and commission statements
• Shareholder investment statements

LiveDocs is available now and includes a flexible pay-as-you-go pricing model. For more information on LiveDocs, visit GhostDraft LiveDocs or view a sample insurance billing LiveDoc.

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