When I talk with folks about workflow issues, the focus of discussion typically turns to technology or the potential use of it. Until we understand the underlying reasons for the issue, technology alone... View More
It should come as no surprise that data is a critical component in customer communications management (CCM). Given the amount of time consumers spend on computers and smartphones, personal data is collected... View More
Teleopti, a global leader in feature-rich, employee-focused Workforce Management (WFM) solutions, announced it has been positioned by Gartner, Inc. as a Niche Player in its 2017 Magic Quadrant for Workforce... View More
A new year brings new resolutions. While digital transformation has been a buzzword for many years, this year, organizations must truly turn their attention to digitization, because consumers will no longer... View More
Only the most fervent cord-cutters would be unaware of the many important political changes in 2016 and 2017. There were many, but some of the most important include the pro-Brexit vote in the UK, the... View More
This is typically the time when companies begin to prepare for the coming year. One of the key unknowns is how new approaches, or technologies, will disrupt the status quo. To prepare for the new year,... View More
"Voice of the Customer," a discipline used in business and operations (through Six Sigma, for example) to capture customer expectations and preferences, is an excellent resource to evaluate your products... View More
GMC Software continues to dominate as a Leader in Gartner’s recent “Magic Quadrant for Customer Communications Management Software,” as does OpenText, who has been busy expanding their... View More
Traditionally, the focus of electronic document solutions has been on the large, paper-intensive processes that exist in the front office. The common back-office challenges of contract management, employee... View More
In my first article about hiring a document management consultant, I highlighted areas that you should consider before making this decision. The guidelines provided were meant to help you to better understand... View More
“We didn’t do anything wrong, but somehow, we lost” was the final statement that was made during a speech by Stephen Elop, the former CEO of Nokia, at the press conference announcing... View More
Information management and privacy haven’t historically been aligned. Managing information through its life cycle—from creation through sharing and collaborating, to disposition—hasn’t... View More
Who doesn't face problems and issues when executing on any activity? From vacation travel to our kids' schools activities, to professional projects, to simply choosing a car, jumping from an idea to its... View More
Xillio, provider of the Content ETL Platform, has appointed Marc Glomb as vice president business development. With his new appointment, Marc will be responsible for further developing and exploring new... View More
Oops, you just got back from vacation, and the Postal Service forgot to hold your mail, now what? Was your security compromised? This happened to a friend of mine, and she was quite upset—what with... View More
IBM Security (NYSE: IBM) today announced plans to acquire Agile 3 Solutions, a developer of software used by the C-Suite and senior executives to better visualize, understand and manage risks associated... View More
With a presidential election complete, the US is arguably entering a new era of lots of unknowns. Ironically, for the health information technology (IT) industry, there might be more clarity than ever... View More
OpenText(TM) (NASDAQ: OTEX, TSX: OTC), a global leader in Enterprise Information Management (EIM), today announced that it has completed the closing of the previously announced acquisition of Dell EMC's... View More
A recent report from market research company IBIS projects the insurance software market will exceed $8 billion in 2016. The company attributed growth in the sector to an increased interest in ... View More
Parascript, the pioneer in data extraction powered by machine learning, today announced a new partnership with IMDS, which offers highly innovative software and hardware solutions for data capture. IMDS... View More
Software product development firms like IBM, Microsoft and niche players throughout the world have been around since last century. Software was sold and paid for based on a perpetual model: pay for th
Intelligent automation is a business-driven approach that organizations use to rapidly identify, vet and automate as many business processes as possible
In today's fast-paced world, organizations face increasing pressure to optimize productivity and streamline operations. The introduction of Microsoft Copilot represents a quantum leap forward in enterprise productivity, offering a powerful tool that integrates...
Clear, branded, engaging, and 100% accurate—these are the hallmarks of effective customer communications. Yet, for many organizations, creating them at scale remains a challenge
