March 23 2017
Today, many structured and unstructured documents are being searched for business-critical information, or at the very least, people say that they should be searchable. This is important, but what makes... View More
March 22 2017
Crawford Technologies and Racami announced a new partnership that brings two market-leading vendors together to provide organizations with a range of cloud and on-premises solutions for managing customer... View More
March 22 2017
The first major consolidation in the enterprise content management (ECM) marketplace occurred when IBM bought FileNet in 2006, the first time two major players united to form one large, multi-repository... View More
March 21 2017
What would happen if the US government eliminated all large currency? What if your $20, $50, and $100 bills became illegal, and you had to turn them in or lose the money. Can’t happen? On March 9,... View More
March 16 2017
Data and analytics have redefined the way we compete. Data is a critical corporate asset that organizations are starting to monetize in new ways to get ahead of their competition. The bottom line? Companies... View More
March 15 2017
Messagepoint Inc. (formerly Prinova Corp), a leader in developing and delivering innovative software and services within the Customer Communications Management (CCM) market, announced that Patrick Kehoe... View More
March 14 2017
Improving the customer experience is a key concern of every business, and delivering omni-channel communications is an essential requirement of these strategies. However, delivering transformation in this... View More
March 13 2017
Each year, the industry’s leading analysts assess the customer communications management (CCM) landscape using reason, logic, and customer feedback to describe the market to tens of thousands of... View More
March 10 2017
Onfido, the identity verification provider, has launched the Regtech Principles for Innovation to encourage greater collaboration between regulators and financial services. Aimed at building an inclusive... View More
March 9 2017
We all know it’s important to have a strategy in place when implementing our information management programs, especially in organizations that are large, complex, or heavily regulated, but how many... View More
March 8 2017
IBM and other mainframe companies established the concept of software as a service (SaaS) as far back as the 1960s. Since then, SaaS has come a long way in enabling companies to shift electronic content... View More
March 7 2017
Aricent and IBM announce a 10-year partnership to develop new digital capabilities for select products within the IBM Cloud product line. Together, the two companies will accelerate product roadmaps, modernize... View More
March 7 2017
Last year, I wrote an article titled, “What Does Culture Have to Do with Information Management?" which made the case for addressing culture as a part of any successful information management implementation... View More
March 6 2017
e-Spirit Inc., maker of the FirstSpirit Content Experience Hub, and Samsung SDS Europe Ltd., provider of IT solutions, today announced a strategic partnership focused on delivering a jointly developed... View More
March 3 2017
What is the value of a piece of mail? A large insurance company or healthcare provider that depends on mail campaigns for customer transactions and marketing initiatives might estimate the cost of a simple... View More
March 1 2017
Open Text Corporation (NASDAQ: OTEX, TSX: OTEX) ("OpenText") announced today the appointment of Jürgen Tinggren to its board of directors. Mr. Tinggren is the former chief executive officer of Schindler... View More
March 1 2017
Prinova Corp., a leader in developing and delivering innovative software and services within the Customer Communications Management (CCM) market, announced it is changing its corporate name to Messagepoint... View More
BY George Dunn
March 1 2017
Today, organizations are increasing the deployment of electronic content management (ECM) technologies to support information governance (IG)/records and information management (RIM) goals and to improve... View More
March 1 2017
Eclipse Corporation announced the acquisition of OF Software Ltd. of Canada, creators of DocOrigin software. DocOrigin is an enterprise software solution used to design, present and deliver mission critical... View More
By Bryant DuhonIn today's fast-paced world, organizations face increasing pressure to optimize productivity and streamline operations. The introduction of Microsoft Copilot represents a quantum leap forward in enterprise productivity, offering a powerful tool that integrates...- In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience. Unfortunately, many organizations are bogged down
- By Andy YoungIn the transactional print world, there is a change happening, but nobody is talking about it
By Jesse LujanClear, branded, engaging, and 100% accurate—these are the hallmarks of effective customer communications. Yet, for many organizations, creating them at scale remains a challenge- By Andy YoungIn the transactional print world, there is a change happening, but nobody is talking about it
