Kristyn Sommers

Kristyn Sommers is a staff writer at DOCUMENT Strategy Media. She covers document management technologies and the digital workplace. She is a writer based in the Madison, WI area.

NEWS

Thunderhead Introduces New Customer Journey Intelligence Powered By AI

BY Kristyn Sommers

April 18 2018

Customer engagement leader Thunderhead has introduced a new tool to understand customer intent in real time, identifying key opportunities for customer journey orchestration. Intent Analyzer aims to better...

NEWS

NiCE Extends End-to-End Monitoring for Office 365 Environments

BY Kristyn Sommers

March 14 2018

NiCE IT Management Solutions GmbH, who has long been involved in the enterprise application monitoring market, announced the availability of the new NiCE Active Office 365 Management Pack, which enables...

January 2018

Fujifilm and Xerox Announce Landmark $6.1 Billion Merger, Bringing an End to an Era

BY Kristyn Sommers

Jan. 31 2018

After more than a week of speculation and rumors, Japan's FUJIFILM Holdings Corporation and iconic US company Xerox Corporation announced today that they had entered into a definitive agreement to combine...

A Fundamental Shift

By Jennifer Raml

Remember the last time you filled out a mortgage application? If you're like most people, you probably spent hours wrestling with confusing forms, deciphering legal jargon and hunting down supporting
2025 Trends Outlook for Data and AI Initiatives

By Chris Murphy

As we reach the midpoint of the decade, it’s clear that the 2020s are testing business leaders with a drive to leverage emerging technologies, evolving customer expectations and a more complex regulatory environment
The Biggest Disruptor in Communications

By Eric Riz

Over the past 2 short years, the communications industry has been at the forefront of technological innovation, shaping how we connect, share and understand the world around us. Among the plethora of
Reducing Document Handling Errors in High-Volume Customer Support Centers

By Ryan Duncan

Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
The Business Value of Customer Experience

By Richard Huff

Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica

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