Kristyn Sommers

Kristyn Sommers is a staff writer at DOCUMENT Strategy Media. She covers document management technologies and the digital workplace. She is a writer based in the Madison, WI area.

NEWS

Thunderhead Introduces New Customer Journey Intelligence Powered By AI

BY Kristyn Sommers

April 18 2018

Customer engagement leader Thunderhead has introduced a new tool to understand customer intent in real time, identifying key opportunities for customer journey orchestration. Intent Analyzer aims to better...

NEWS

NiCE Extends End-to-End Monitoring for Office 365 Environments

BY Kristyn Sommers

March 14 2018

NiCE IT Management Solutions GmbH, who has long been involved in the enterprise application monitoring market, announced the availability of the new NiCE Active Office 365 Management Pack, which enables...

January 2018

Fujifilm and Xerox Announce Landmark $6.1 Billion Merger, Bringing an End to an Era

BY Kristyn Sommers

Jan. 31 2018

After more than a week of speculation and rumors, Japan's FUJIFILM Holdings Corporation and iconic US company Xerox Corporation announced today that they had entered into a definitive agreement to combine...

From Hyper-Personalization to Predictive Communications

By Eric Riz

For more than a decade, personalization has been the dominant narrative in customer experience. Organizations invested heavily in understanding their customers. They built data lakes. They deployed an
Digital Was the Easy Part...

By Liz Stephen and Mia Papanicolaou

We’re now in the experience economy, where customers measure companies by how easy, clear and effective it is to get something done
How to Make Channel-Agnostic Content a Reality in 2026

By Patrick Kehoe

In 2026, many organizations are still trying to meet modern expectations with yesterday's siloed content operating model. Until that changes, the gap between what customers expect and what organizations can deliver will continue to widen
Hybrid Test Data Strategies

By Jennifer Raml

Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
Forms That Fuel Growth

By Andrew Stevens

Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro

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Forms That Fuel Growth

Elixir Technologies Unveils Elixir Muse: The AI Writing Assistant Built for Total Data Privacy

Doxis Named a Leader in Gartner® Magic Quadrant Second Time in a Row

How to Make Channel-Agnostic Content a Reality in 2026

Hybrid Test Data Strategies

AI Is Turning Documents Into Action Engines

OSG Announces Strategic Partnership with Sagent to Transform Mortgage Servicing Communications