Kristyn Sommers

Kristyn Sommers is a staff writer at DOCUMENT Strategy Media. She covers document management technologies and the digital workplace. She is a writer based in the Madison, WI area.

NEWS

Thunderhead Introduces New Customer Journey Intelligence Powered By AI

BY Kristyn Sommers

April 18 2018

Customer engagement leader Thunderhead has introduced a new tool to understand customer intent in real time, identifying key opportunities for customer journey orchestration. Intent Analyzer aims to better...

NEWS

NiCE Extends End-to-End Monitoring for Office 365 Environments

BY Kristyn Sommers

March 14 2018

NiCE IT Management Solutions GmbH, who has long been involved in the enterprise application monitoring market, announced the availability of the new NiCE Active Office 365 Management Pack, which enables...

January 2018

Fujifilm and Xerox Announce Landmark $6.1 Billion Merger, Bringing an End to an Era

BY Kristyn Sommers

Jan. 31 2018

After more than a week of speculation and rumors, Japan's FUJIFILM Holdings Corporation and iconic US company Xerox Corporation announced today that they had entered into a definitive agreement to combine...

The Future of Scaling is Self-Service Technology

By Matt Mccullough

As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
Is Your Data Ready?

By Stephanie Pieruccini

When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
Navigating a Complex Landscape

By Ernie Crawford

In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
The Benefits of Unifying Your Intelligent Automation Systems

By Brian DeWyer

A dashboard that consolidates data from all of your applications and systems into a single view is critical to optimizing performance and avoiding dangers
Taking a Giant Leap… from CCM to CXM

By Liz Stephen and Mia Papanicolaou

As companies strive to meet customer expectations, it’s no surprise that communications have become a focus to ensure customer needs are met and that customer experience is seamless across touchpoints

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