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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer ExperienceKristyn Sommers
Kristyn Sommers is a staff writer at DOCUMENT Strategy Media. She covers document management technologies and the digital workplace. She is a writer based in the Madison, WI area.
April 18 2018
Customer engagement leader Thunderhead has introduced a new tool to understand customer intent in real time, identifying key opportunities for customer journey orchestration. Intent Analyzer aims to better...
March 14 2018
NiCE IT Management Solutions GmbH, who has long been involved in the enterprise application monitoring market, announced the availability of the new NiCE Active Office 365 Management Pack, which enables...
Jan. 31 2018
After more than a week of speculation and rumors, Japan's FUJIFILM Holdings Corporation and iconic US company Xerox Corporation announced today that they had entered into a definitive agreement to combine...
By Andy KellnerMaking Every Customer Message MatterIn financial services, communication is often treated as a necessary obligation. A policy document must be delivered, an account statement must be sent, a claim let
By Sy GreenEnterprise communications have long been framed as a debate between physical and digital delivery. Organizations pursuing cost savings often viewed digital transformation as a pathway to reducing or e
By Andy FeestAs an avid movie goer, I regularly visit my local cinema for the latest release, blockbusters, or smaller independent films. Recently it occurred to me that my ticket purchase behavior had narrowed to
Every year, somewhere in your organization, a contract comes up for renewal. Your team prepares. They benchmark pricing, sketch out alternatives on paper and walk into the negotiation expecting a reas
When people want to learn more about a brand (or simply make a purchase), they are creating a brand experience