Rob Goodman
Rob Goodman is a staff writer at DOCUMENT STRATEGY. He is a communications professional who has always been intrigued by how technology shapes our world. Currently residing just outside of Portland, OR, he grew up in Silicon Valley when there actually were orchards of fruit trees.
BY Rob Goodman
Sept. 11 2018
Despite what you may think, most customers like to be contacted by the companies they do business with, as long as that content meets their needs, is timely, and relevant. On the other hand, if their customer...
BY Rob Goodman
July 17 2018
Today, Ephesoft announced the release of Swagger/OpenAPI-web services for Ephesoft Transact, the company’s document capture and data extraction solution. Billed as a developer-friendly smart capture...
BY Rob Goodman
July 2 2018
IBM recently announced it has agreed to acquire Oniqua Holdings Pty Ltd., a leading supplier of maintenance repair and optimization (MRO) technology, in an effort to expand IBM’s Asset Optimization...
BY Rob Goodman
June 19 2018
Smart Communications has appointed James Brown as Chief Executive Officer (CEO). Mr. Brown brings with him considerable knowledge leading software as a service (SaaS) organizations in highly regulated...
BY Rob Goodman
June 15 2018
Kofax and Digital Banking Trends have teamed up to issue the 2018 Financial Services Industry
BY Rob Goodman
May 30 2018
OpenText announced the availability of OpenText Release 16 Enhancement Pack 4 (EP4) earlier this month, which is designed to enhance its existing security, artificial intelligence (AI), Internet of things...
By Bryant DuhonIn today's fast-paced world, organizations face increasing pressure to optimize productivity and streamline operations. The introduction of Microsoft Copilot represents a quantum leap forward in enterprise productivity, offering a powerful tool that integrates...- In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience. Unfortunately, many organizations are bogged down
- By Andy YoungIn the transactional print world, there is a change happening, but nobody is talking about it
By Jesse LujanClear, branded, engaging, and 100% accurate—these are the hallmarks of effective customer communications. Yet, for many organizations, creating them at scale remains a challenge- By Andy YoungIn the transactional print world, there is a change happening, but nobody is talking about it
