Rob Goodman

Rob Goodman is a staff writer at DOCUMENT STRATEGY. He is a communications professional who has always been intrigued by how technology shapes our world. Currently residing just outside of Portland, OR, he grew up in Silicon Valley when there actually were orchards of fruit trees.
Relevant Communications Improve Digital Experience
NEWS
Personalized, Relevant Communications with Customers Improve Digital Experience
BY Rob Goodman
Sept. 11 2018
Despite what you may think, most customers like to be contacted by the companies they do business with, as long as that content meets their needs, is timely, and relevant. On the other hand, if their customer...
Microsoft Flow with Ephesoft OpenAPIs
NEWS
Ephesoft Zeros in on Intelligent Document Capture at Microsoft Inspire 2018
BY Rob Goodman
July 17 2018
Today, Ephesoft announced the release of Swagger/OpenAPI-web services for Ephesoft Transact, the company’s document capture and data extraction solution. Billed as a developer-friendly smart capture...
IBM Eyes Industrial IoT Market
NEWS
IBM Eyes Industrial IoT Market with Acquisition of Oniqua
BY Rob Goodman
July 2 2018
IBM recently announced it has agreed to acquire Oniqua Holdings Pty Ltd., a leading supplier of maintenance repair and optimization (MRO) technology, in an effort to expand IBM’s Asset Optimization...
JamesBrown_low
NEWS
Smart Communications Builds on Momentum, Appoints James Brown as CEO
BY Rob Goodman
June 19 2018
Smart Communications has appointed James Brown as Chief Executive Officer (CEO). Mr. Brown brings with him considerable knowledge leading software as a service (SaaS) organizations in highly regulated...
Kofax Sees Rise in Robotic Process Automation in F
NEWS
Kofax, Digital Banking Trends See Rise in RPA in Financial Services Market
BY Rob Goodman
June 15 2018
Kofax and Digital Banking Trends have teamed up to issue the 2018 Financial Services Industry
OpenText EP4
NEWS
With OpenText Release 16 EP4, Company Doubles Down on Extended ECM
BY Rob Goodman
May 30 2018
OpenText announced the availability of OpenText Release 16 Enhancement Pack 4 (EP4) earlier this month, which is designed to enhance its existing security, artificial intelligence (AI), Internet of things...
  • health cx
    Navigating Uncertainty
    By John Zimmerer
    Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
  • Getting Billing ‘Just Right’
    By Mitch Anderson
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
  • marquee
    From a Tick Box to Competitive Advantage
    By Liz Stephen and Mia Papanicolaou
    If there’s one thing we’ve learned after decades in customer communications, it’s this: notifications are never “just notifications.”
  • touchpoint
    Why Every Document Is Now a Touchpoint
    By Gary Gregg
    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
  • resistance
    Turning Resistance into Resilience
    By Angele Taylor
    Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b