The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth
Smart Communications announced the availability of SmartHUB, a new cloud-native digital archiving solution designed to help businesses manage high-volume communications at scale, provide easy access t
Adeptia, the intelligent data automation company that helps enterprises manage first-mile data at scale to power smarter business operations, introduced AIDP
The increasing integration of applications for managing customer experience (CX) is changing how enterprises monitor, understand and improve interactions and relationships with their customers, accord
