- By Gina ArmadaA seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
By Atif KhanThe potential of generative AI to positively impact how we work and live is massive- By John ManciniYou may wonder why an old content management guy is writing about generative AI and LLMs
- Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
- By Atif KhanEditor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue
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One half of all enterprises will use integrated intelligent automation technologies to optimize digital efficiencies by 2026, say analysts with Information Services Group (ISG) (Nasdaq: III), a leadin
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