June 11 2013
CVISION Technologies, a leading provider of software to optimize document-driven workflows and business processes, announced today the release of Trapeze eFiler 2.0. eFiler delivers a flexible, server-based... View More
May 28 2013
Celent sought to understand the role and importance of data in the insurance industry and examine where insurers are in terms of investment in data-related technologies and in Big Data in particular. To... View More
May 27 2013
Back in October of 2011, I penned a musing for DOCUMENT about how the QR code was positioned to become a major alternative marketing channel. In 2011, smartphones made up about 40% of the cellular phone... View More
May 21 2013
Cabinet Document Management Solutions, a leading provider of electronic document management software and workflow software for small and medium-sized businesses, today announced the release of a new version... View More
May 21 2013
Metalogix, the leading provider of content infrastructure software to improve the use and performance of enterprise content on Microsoft SharePoint, Exchange and Cloud platforms, today announced the launch... View More
April 16 2013
An information management policy clearly lays out what kind of data should be kept, what kind should be deleted and establishes a sound, objective method to apply to company-wide data. So, how do you get... View More
April 15 2013
News Facts Lexmark’s Perceptive Software announces that the University of California, Merced (UC Merced) has chosen Perceptive Software as its enterprise content management solution. UC Merced will... View More
March 25 2013
Taking distribution of its premier content and workflow management solutions one step further, etfile launched a new sales engagement program to bring its award-winning solution to the reseller channel.... View More
March 25 2013
Perceptive Software, creator of process and content management products and solutions, announces the availability of Perceptive Interact for Microsoft Dynamics CRM, Microsoft's customer relationship management... View More
March 4 2013
Jan. 22 2013
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) and Hyland Software, Inc. (Hyland) announced a strategic alliance to provide a seamless solution that integrates Hyland's OnBase enterprise... View More
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Jan. 17 2013
Enhanced expectations for information access have fundamentally transformed the enterprise content management (ECM) landscape due to the rapid adoption of mobile devices and services. Today's document... View More
Nov. 6 2012
How mobility, cloud computing, analytics and outsourcing are rocking ECM as we know it Successful management of content throughout its life cycle has never been more challenging. Customers and employees,... View More
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May 20 2012
Crawford Technologies has expanded its network by adding Perficient, Inc. to its rapidly expanding list of partners. Through this new partnership, Crawford Technologies' state-of-the-art, enterprise content... View More
May 20 2012
April 25 2012
Chief marketing officers face many challenges in today's business world—the advent of social media, the growth in use of smartphones and the vastness of global markets with different priorities,... View More
March 29 2012
Crawford Technologies (CrawfordTech) has acquired ASE Technologies (ASE), a leading software developer and systems integrator in the Enterprise Content Management (ECM) market. Located in Boston, Massachusetts,... View More
Feb. 29 2012
The Danish physicist Niels Bohr was right when he said,"Prediction is very difficult, especially about the future." Perhaps at no time in the history of records management has that been more appropriate... View More
Feb. 27 2012
Although electronic document and content management applications have been around for decades, companies are continuing to see opportunities to streamline processes, reduce paper and storage and increase... View More
Jan. 18 2012
Electronic content management (ECM) applications continue to drive strong return on investment (ROI) after decades of improved paper processes, reduced paper and storage costs, and increased productivity... View More
 
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue
  • Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e