citizens_small
May 20 2014
The implementation of a well-structured, architected document repository management system provides a foundational capability for organizations to develop innovative content-enabled business solutions.... View More
Organization
May 18 2014
Whether teaching, lecturing or just talking about enterprise content management (ECM) with folks, one thing commonly told to me is that the technology is in place, but the findability situation is still... View More
May 6 2014
docSTAR, a division of Astria Solutions Group LLC, an award-winning developer of cloud and on-premises enterprise content management software (ECM), announced today that it has acquired the DocuLex suite... View More
Calculate_nerd_small
May 1 2014
With the 2014 DOCUMENT Strategy Forum almost here, it is a good time to reflect on the state of document management inside large organizations. Consider the mission of the three-day event in Greenwich,... View More
GeorgeDunn_Blog5
April 25 2014
Re-engineering process improvement methodology and workflow technology, as applied to content routed in email and paper, can result in a dramatic reduction of product/service cost and non-value added steps.... View More
Joe_500x333_web
April 22 2014
Other than not really understanding what information management is, the single biggest obstacle to information management at most organizations is the lack of a viable business case: If you can’t... View More
April 22 2014
AirSpring Software, an innovation leader in changing how companies can dramatically improve their business processes and customer experiences, today announced the launch of the airSpring platform. AirSpring... View More
Seth_500x333_web
April 22 2014
Organizations have been dealing with digital technologies for decades, but the last five years have seen some remarkable leaps in capabilities that led directly to cost reductions and vast increases in... View More
Shopping
April 15 2014
As technology has become smarter and more efficient, its value has begun to change how consumers behave–raising the bar for businesses that wish to stay relevant and connected to their customers.... View More
TomRoberts_Blog4
April 10 2014
Are you living in a legacy environment consisting of thousands of monolithic and often redundant documents? Is each document written and constructed independently? Is your publishing life cycle long, laborious... View More
future
April 9 2014
As part of the implementation planning process for a cloud-based content management system, the migration of existing documents and content should be considered. Many cloud content management systems (CCMS)... View More
786_small
April 7 2014
News Facts Lexmark’s Perceptive Software kicked off its annual user conference, Inspire 2014, at the Aria Resort Las Vegas today by announcing the launch of Perceptive Evolution, a scalable, enterprise-class... View More
StevenSchnoll_Blog4
April 7 2014
I am sure everyone has heard the expression, “Timing is everything.” Yes, timing is everything but very difficult to achieve in many circumstances. However, there is some low-hanging fruit... View More
Phones
April 7 2014
The rapid and voracious adoption of smartphones and tablets has universally changed employee expectations and has driven the \"bring your own device\" (BYOD) workplace phenomena. As Forrester Research... View More
April 1 2014
ibml, a leader in information capture solutions for the enterprise, today announced the sale of a complete, end to end ibml document capture solution to a property management company based in the United... View More
April 1 2014
Kofax® Limited (NASDAQ: KFX) (LSE: KFX), today announced that Altosoft, a Kofax company and developer of business intelligence and analytics software, introduced Altosoft Insight™ 5.0. Insight... View More
GeorgeDunn_Blog4
March 31 2014
Applying Six Sigma process improvement methodology and electronic content management (ECM) technology to documents currently stored in email, shared network drives and paper can result in a significant... View More
earth
March 27 2014
Technology has been both a boon and a bane to large corporations. On the one hand, it has helped them move massive amounts of information to evermore people. On the other, it has created a monster they... View More
Email_frustration
March 26 2014
Since the earliest articles on “moving to the cloud,” there has been a tint of color to these articles that suggest inevitablility and ease of getting there. While time will reveal the truth... View More
number_1
March 24 2014
\"The Potential Marketing Opportunity of Big Data.\" \"Large-Scale Customer Data Breaches.\" Stories like these have factored prominently in the business headlines thus far in 2014, placing companies’... View More
 
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue
  • Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e